Retail Associate
Eyemart Express Inc. - Des Moines, IA

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One of the most successful retailers in the optical industry is hiring! We offer base pay, incentives, and health benefits. More importantly, EYEMART EXPRESS offers excellent training and a chance to learn and grow. Experience is preferred, but not required, will train the right career minded individual. Also accepting applications in-store.

Under the general direction of the General Manager and Lab Manager, the general responsibilities of this position is to service all customers who enter the store and assist them with the purchase of eye wear, contacts, and exam services. This person is responsible for maintaining company standards while: answering the telephone, greeting patients, lifestyle selling eye wear, communicating EYEMART EXPRESS (EMX) specials and everyday low prices, meeting sales goals, data entry into the computer, following A/R procedures, lab interaction, dispensing, troubleshooting customer complaints, filing, and reporting as necessary. Also, perform any related work as directed by a Manager.

Specific Duties and Responsibilities
  • Maintain a level of professionalism as required by the EMX handbook and follow the policies and procedures of EMX .
  • Answer the telephone following the EMX telephone script and telephone guidelines.
  • Greet all customers within 15 seconds of entering the store and begin assisting them within 2 minutes.
  • Use the “lifestyle” selling approach and explain the features and benefits to all customers to ensure that the appropriate premium products are being sold.
  • Then use a summary style close to review the sale and to build value in the sale ensuring that all customers understand they are purchasing as well as the value of the purchase.
  • Fill out the Rx ticket completely and correctly as well as take appropriate and accurate measurements. PD, OC, Seg Ht, etc…
  • Price all sales correctly and enter them into the computer correctly per EMX procedure.
  • Reach and maintain sales performance levels at or above company standards.
  • Pull lenses and interact with the lab for job delivery times.
  • Maintain the filing daily. Call customers daily for pick-up, job status, and any special order or production delays.
  • Correctly fill out all reporting forms assigned. For example: incentive sheets, daily ticket average, and daily A/R report.
  • Daily basic housekeeping duties include but are not limited to: vacuuming, dusting, sweeping, mopping, wiping down surfaces, cleaning bathrooms, window washing, and anything to maintain a quality retail/medical environment
  • Assist with inventory control. For example: receiving stock, maintaining the merchandising, monthly inventory, following the proper remake procedure, loss prevention, etc…

Experience Experience is preferred, but not required, will train the right career minded individual.

Benefits Not specified

Degree/Certifications Not specified

About this company
We pride ourselves on having the best customer service in the optical industry. If we can improve your experience in any way, please let us...