Retail Associate
Messina Hof Winery & Resort - Bryan, TX

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Applicant must be 21 years of age to work in this position due to the essential functions of the job

POSITION SUMMARY

Responsible for the increase in retail sales of Messina Hof wines at the winery, the care of the physical center, and the hospitality of the guests. This person is the host for our guests. The purpose of the Messina Hof guest center is to welcome visitors of Messina Hof as family guests in to the Messina Hof “living room” and to embrace them as personal friends of our Messina Hof family.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Care of the Retail Area

Making sure each guest is maximally comfortable

Maintaining the merchandising of the Messina Hof products

Making sure the guest center is clean and neat, displays polished, and merchandise dusted daily

Making sure food preparation areas are sanitized and stocked each morning

Maintain cleanliness of Guest Center restrooms

Maintaining full stock of deli food items, wines and food items, gift items

Maintenance of food areas in accordance with health department codes

Maintenance of deck area as a clean inviting environment

Other duties as required

Sales

Leading tours of facility

Retail sales and tastings

Education of Messina Hof guests on wine as food and wine/food combinations

Promote tours, tastings, parties, and repeat sales at the winery

Gift preparation

Opening and closing procedures

Increase market share of retail room

Other duties as required

Inventory Control

Maintain 0 shrinkage

Account for all movement

Other duties as required

Telemarketing Sales

Sale of Messina Hof products for special events

Targeting and soliciting groups for Messina Hof tours and tasting

Forwarding leads

Participate in telemarketing initiatives to previous customers as well as to potential customers and groups

Submit promotion and marketing suggestions

Network with Designer Events to maximize wine sales to their events

Other duties as required

POSITION QUALIFICATIONS

Competency Statement(s)

Experience in a retail closely related field

Experience in customer service

Ability to use a Personal Computer

PHYSICAL DEMANDS

The physical demands described her are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 30 pounds. The employee is frequently required to stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The work may be performed either inside or outside.