Retail Cable Store Rep Job
Time Warner Cable - Schenectady, NY

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Posting Job Title: Retail Cable Store Rep
Requisition #: 142722BR
Posting Location: Schenectady, NY, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Northeast region currently seeks an Retail Cable Store Representative for our Albany Customer Services Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Job Requirements:

- Provide quality customer service in person and over the phone.

- Answer general information inquiries for customers on prices, programming and services, High

Speed Internet features, Digital Phone features and installations.

- Accept payments on accounts, balance cash drawer, respond to billing questions, and correct billing errors or discrepancies.

- Respond to customer requests for new, upgrade, downgrade, transfer, disconnect, and/or repair services.

- Sell complete packages, upgrade services, and save customers from downgrading or disconnecting. Issue, exchange, or receive various cable equipment to customers, such

as converters, batteries, jumpers, and pay- per-view descramblers.

- Provide instructions on set up and use of equipment. May perform clerical duties as necessary. May contact customers with unreturned converters. Cash out drawers from front counter. May run

Social Security checks for various departments. May answer questions from other departments and systems.

- Maintain a positive work atmosphere by behaving and communicating in a manner that works well with co-workers, supervisors, and customers.

- All other Duties As Assigned

The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.

Education and Experience:

High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience.

Supervisory/Managerial Responsibilities:

No Supervisory responsibilities with this position.

Physical Demands:

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and discounted services (in specified areas).

Time Warner Cable is an Equal Opportunity Employer. Qualified candidates please apply at

FCC Unit_TWC: 0756
Controlling Establishment ID: 00006 - Schenectady Highbridge

Time Warner Cable - 17 months ago - save job - block
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Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...