Retail Manager VII
40 Fountain Plaza - Boston, MA

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Unit Summary: TD Garden is located in Boston, MA. This facility is home of the Boston Bruins
(hockey) and Boston Celtics (basketball). The
state-of-the-art TD Garden is a year-round, 19,600-seat arena, fully equipped
with four private restaurants, 89 executive suites, 1,100 club seats and a
multi-million dollar video scoreboard. Sportservice
currently operates all retail stores and all retail portables at the arena. Please visit
for more information.


Your Role: The Retail Manager will be responsible for the
oversight of retail for two major league teams (Boston Bruins and Boston
Celtics), concerts and other TD Garden scheduled events. Acts as a company
liaison with unit/business management and client management as it pertains to
site- specific retail plan development. Increase the business’ visibility in the
retail industry by fostering relationships between unit/business management,
clients and industry professionals. Merchandise planning, buying and inventory
management against sales trends; manage assortment planning and open-to-buy,
including building product assortment, selection, and pricing and vendor
management. Operational accountability
including overseeing game-day operations, managing profit & loss,
monitoring financial performance and preparing sales reports, budgets, and
other reporting tools as needed. Provide
leadership and direction to unit on retail location, in-store merchandising and
display to ensure maximum visual impact and revenue generation. Work with
retail supervisors to develop and implement customer and employee
promotions. Prepare detailed plans for
approval that increase the unit’s revenues by developing creative concepts to
market new product lines and direct related vendor sourcing. Incorporate market
trends into product selection by identifying those that will positively impact
the business. Ensure proper staff
management including hiring, promoting, counseling and termination. Assist with the development of employee
training programs and with administration and facilitation of GuestPath
training and procedures.


Our Expectations: Minimum of 5 years experience in retail management, with at least
3 years of retail/store operations, and
3-5 years of experience with direct accountability for buying of merchandise. Experience
buying licensed product preferred. Experience with direct financial
accountability, including P&L responsibility, inventory management and
merchandising planning. Extensive retail marketing and brand management
experience; product development experience preferred. Experience working cross-functionally with multiple departments
including marketing, finance. In-depth knowledge of merchandising
techniques and retail operations, policies and procedures preferred. Excellent relationship-building skills;
ability to work effectively with all levels of the organization, including
clients and vendors. Strong management,
organizational and communication skills; ability to lead a team, train and
develop staff.