Retail Sales Agent I
Suddenlink - Minden, LA

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Job Title: Retail Sales Agent I

Under close supervision the Retail Sales Agent I assist customers primarily in person in order to provide information about company products and services. Achieves sales objectives by identifying needs and selling services. Provides assistance with billing or service questions or problems, process payments, exchange and/or issue Company equipment.

ILLUSTRATIVE ACCOUNTABILITIES
•Provides quality internal and external customer service by representing the Company and Customer in a consistently courteous and professional manner.
•Performs the functions of a Retail Sales Agent to include initiating contact with customers and to sell or resolve problems, answer questions, correspondence and reports
•Demonstrates a strong passion for selling Company products and services
•Meets and exceeds monthly revenue sales targets
•Explains bills and Company policies and procedures concerning prices, billing and service Accurately
•Determines customer needs and educates customer in order to sell or upgrade services
•Accurately documents all sales/order activity via online database system
•Processes customer payments accurately and balances daily transactions according to established cash management procedures
•Collects delinquent accounts
•Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
•Issues and receives, and maintains records of customer-premise equipment
•Troubleshoots service-related problems with customers; tests customer-premise equipment
•May contact customers regarding Company services
•Exercises positive and cooperative behavior that promotes teamwork
•Performs other duties as assigned
ESSENTIAL JOB FUNCTIONS
•Ability to read, write and communicate orally
•Ability to persuade and influence
•Knowledge of sale techniques
•Near vision acuity required for extensive use of PC, calculator and reference materials
•Ability to perform repetitive motions of the wrist, hands and fingers to use a PC keyboard calculator, fax and other standard office machines
•Ability to stand and/or sit for extended periods of time
•Ability to bend, reach and twist
•Ability to lift up to 15 pounds
JOB QUALIFICATIONS
•High school diploma or equivalent
•Proficiency in using a Windows-based computer
•Keyboarding skills
•Ability to prioritize and organize effectively
•Ability to multi-task
•Ability to work independently and with others
•Bi-lingual proficiency preferred in some locations
WORK EXPERIENCE
•Customer service and/or sales experience preferred
WORKING CONDITIONS
•Ability to work in climate-controlled areas
•Exposure to typical office environment
Suddenlink is an Equal Opportunity Employer without regard to race, color, religion, national origin, ancestry, age, gender, pregnancy, physical or mental disability, veteran status, sexual orientation or other protected group status. Suddenlink is committed to a drug free environment.
Position Requirements

Suddenlink - 16 months ago - save job - block
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About this company
44 reviews
Cequel Communications, which operates through subsidiary Suddenlink, provides cable TV, high-speed Internet access, and phone...