Retail Sales Associate Job
Time Warner Cable - Raleigh, NC

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Posting Job Title: Retail Sales Associate
Requisition #: 147685BR
Posting Location: Raleigh, NC, US
Area of Interest: Sales
Position Type: Full Time

Posting Job Description

Time Warner Cable's Carolina Region Sales & Marketing department currently seeks a Retail Sales Associate for their Morrisville, NC location. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.


The purpose of this position is to support Time Warner Cable in retail sales of products and services including, but not limited to Cable TV, Road Runner, Digital Phone and Road Runner Mobile.

Essential Job Functions:

- Be an enthusiastic ambassador for Time Warner Cable and for the products and services available from Time Warner Cable including digital cable, Road Runner, premium services and pay-per view product.

- Sell products and schedule installation of services, in accordance with set goals and guidelines.

- Develop and maintain excellent customer relations.

- Be able to correctly answer customer questions about Time Warner Cable products and services with appropriate and correct information.

- Acquire and maintain up-to-date Time Warner Cable product knowledge, including product and service features and benefits, programming, promotions, etc.

- Be able to provide clear information about cable products and services using appropriate persuasive communication skills.

- Maintain a positive and professional atmosphere at the kiosk through personal appearance and in the overall appearance and cleanliness of the kiosk.

- Set priorities and schedule/reschedule sales and service calls.

- Required to take payments and issue equipment.

- Others duties as assigned.

Job Requirements:

- Must be able to work with challenging customers in an open environment.

- Hours will be flexible. Must be able to work evening and weekends, within typical store hours of 9am-9:30pm Monday through Saturday, and 11am-6pm on Sunday

- This may require deciding customer account credits and/or follow up.

- Must be able to keep cash drawer balanced.

- Must have the ability to work independently and be self-motivated.

- Background and/or experience that indicates dependability, flexibility, and ability to work in a fast paced environment.

- Must have a valid NC driver's license and a good driving record.

- Must be able to maintain customer and personnel information in a confidential manner.

Education Level:

High school diploma or general education diploma (GED) .

Experience/Skills Required:

- Proven marketing and sales skills, preferably in a retail environment.

- A proven track record in school or work experience in working with people.

- Excellent customer relations skills.

- Must have basic math skills.

- Background and/or experience that indicates dependability, flexibility, and ability to work in a fast paced environment.

- Computer skills including Microsoft Office products.

- Excellent verbal communication skills.

Travel requirements and frequency : Travel between mall stores & kiosks as needed within the assigned market.

You must also be able to move throughout the store to actively engage customers, demonstrate products, and effectively execute the sales function.

FCC Unit_TWC: 0593
Controlling Establishment ID: 00232 - Raleigh Atlantic Ave

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.

Time Warner Cable - 18 months ago - save job - copy to clipboard
About this company
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Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...