Retail Sales Associate
AT&T Premier Authorized Retail Agent - Dothan, AL

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Are you a technology/wireless guru with exceptional social skills? Are you an individual that is vivacious and have a tremendous amount of energy? If so, this may be the ideal position for you. As a Retail Sales Consultant, you will be the one that educates and provides "solutions" for our customers needs on the latest and greatest technology offered by AT&T.

Position: Retail Sales Consultant

Summary of Functions:

The Retail Sales Consultant is recognized by Prime Communications as an exemplary sales associate, consistently delivering high quality sales with above average profit per line, low churn, excellent customer satisfaction levels and high monthly volume in excess of 30 handsets per month (after deactivations, chargebacks, and returns).

Essential Duties and Responsibilities:

- Perform as a role model employee for all new hires and Retail Sales Consultant
- Possess the ability to control a sale -- preferred handset, preferred rate plan, accessory and data bolt-on
- Deliver excellence in greeting activity and production
- Minimum monthly sales in excess of 30 handsets per month (after deactivations, chargebacks, and returns).
- Deliver complete, high quality sales with high profit per line-PPL goals will be set by market
- Maintain high sales and operation targets
- Utilize referral program in conjunction with excellent customer service to maximize every sale
- Offer exceptional customer service and work to assist less experienced Solution Specialist
- Refer unsolvable concerns to their MIT, Store Manager, District Manager or Corporate Headquarters or field offices
- Follow the complete sales process as outlined in the 5 Key Behaviors and other best practices defined by Prime and AT&T.


- Adhere to all paperwork policies and procedures with zero tolerance for non-commissionable sales, unauthorized underselling and sales without proper ID (primary and secondary)
- Regularly check personal paperwork and review for discrepancies/deficiencies
- Follow all Cash Depositing procedures and accept full fiduciary responsibility for all deficiencies
- Verify customer identification, complete credit check, complete customer contracts, prepare customer's file & sales invoice, collect and record customer payment, complete secondary agreement if needed, and properly convey all required disclaimers and policies to customer

Loss Prevention

- It is the responsibility of all employees to control, monitor and maintain inventory
- Accurate & timely completion of Opening & Closing checklists with zero defects to include opening and closing inventory counts
- Immediate communication of any inventory deficiency to supervisors for review
- Safeguarding of all codes & passwords (i.e. POS, RQ4, Carrier logins, Email, Security, etc.)
- Maintain store appearance and organization of inventory
- Work with MIT, Store Manager and/or District Manager to locate missing phones & perform physical recounts as necessary

Communications & Public Relations

- Conduct one's self as a representative of the Carrier and the company
- Communicate company promotions & deals to customers with enthusiasm
- Maintain an open line of communication with management & the Service Center as necessary
- Report potential problems and offer solutions to perceived shortcomings in any Prime Communications system or policy
- Have and communicate a sense of pride in the company for which the employee works
- Communicate available job openings to customers and applicants;
- Actively promote the company and the carrier outside of the workplace for the purpose of driving sales

Training & Development

- Complete all required trainings within the required timeline established by the Service Center
- Master all required systems: POS, RQ4, UltiPro software, etc
- Ask questions where additional support or clarification is required
- Work with management to identify room for growth & improvement
- Take steps outside of work to improve & create value for the employee and the company
- Demonstrate ability to handle responsibility by assisting team members and management whenever possible

Self Management

- Consistently and accurately record time & attendance in RQ4 system
- Adhere to schedule & provide company with adequate notice for all requested time off as per Employee Handbook
- Contribute to a respectful and professional work environment; free from discrimination, harassment or violence
- Self-reliant, proactive members of a team
- Anticipate problems and plan accordingly
- Take personal responsibility for all problems within their control
- Follow the intent and the letter of company policies and procedures as outlined in the Handbook and/or communicated by Prime Communications Management
- Remain abreast of all changes within the wireless industry
- Utilize the employee website and all available resources to insure awareness improvements within Prime Communications
- Maintain an energetic and positive "Do it Now" attitude