Retail Sales Associate (Tennis)
Sea Island Resorts - Sea Island, GA

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Basic Job Function:
Greet and assist guests and members with the selection and purchase of merchandise, booking appointments as well as providing the guest with needed information in person and by telephone. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

• Greet guests, making them feel comfortable
• Assist guests with merchandise sales, up-selling where possible
• Assist guests with game making (matching up guests with similar skill levels so that they may have a compatible partner/opponent)
• Process charges and cash sales for merchandise and fees
• Remain informed of current trends and inventory status
• Maintain the availability of merchandise in a clean and orderly fashion
• Assist with merchandising and display arrangements
• Assist with quarterly inventory procedures
• Handle ordering for specific high turnover items
• Learn the names and personally recognize our regular Guests and Members
• Accountable for the accurate processing of cash and charges transaction for merchandise and court fees in the hotel Micros POS (point-of-sales) system using guest/member cards
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership
Minimum Requirements:
• Minimum two (2) years retail sales experience preferred
• Basic knowledge of tennis helpful but not required
• High School Diploma or equivalent credentials preferred
• Must be at least 18 years of age
• Excellent communication skills, both written and verbal
• Ability to work simple math calculations
• Must have ability to accurately handle money, make change, process credit card transactions
• Ability to effectively operate all hotel Micros POS (point-of-sales) system
• Proficient with peripherals, copier, fax, telephone and calculator
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Physical Requirements:
• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 40 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards