Retail Sales Operations Associate
ASUSTeK Computer Inc. - Fremont, CA

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JOB TITLE: Retail Sales Operation Associate #0205

Department:
Retail – Sales

PRIMARY PURPOSE OF THE JOB:
Primary responsibilities include order processing and sales reporting in support of North American Retail customers. Assists in related projects to support the Retail Sales Team.

ESSENTIAL DUTIES AND RESPONSIBLITIES

include the following:
other duties may be assigned

Ensures timely and accurate input of customer orders

Works closely with warehouse to coordinate shipments

Follows up on customer orders to ensure timely delivery

Works with accounting department on credit entries, disputes, and pending returns reporting

Maintains and updates sales and returns reports

Maintains and implements customer issue resolution

Maintains continuous process improvements working with internal and external customers

NON-ESSENTIAL JOB FUNCTIONS

Performs any directly related appropriate duties assigned by the Vice President of Retail and Director of Retail Operations.

JOB QUALIFICATION STANDARDS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor's Degree in Business Administration or equivalent degree and 2+ years or relevant business experience in supporting Sales Operations and Operations preferably in high-tech industry.

Knowledge/Skills/Abilities:
High energy level, comfortable performing multi-faceted projects in conjunction with day-to-day activities

Must have ability to communicate effectively with management and employees on all levels

Demonstrated strong interpersonal skills

Ability to get along with diverse personalities, tactful, and flexible

Strong organizational and analytical skills are required

Ability to establish credibility and be decisive, while being able to recognize and support Company's preferences and priorities

Attention to detail is a high priority- must be able to demonstrate a sense of urgency commensurate with the needs of the sales department

A solid understanding or procurement and sales processes, product, and services

Ability to work independently with minimal supervision

Language Skills

Ability to read, analyze, and interpret general periodicals, technical journals/procedures, and financial reports, and data

Ability to write reports and business correspondence

Ability to effectively present information and respond to questions from team members, clients, customers, and the general public

Fluency in English is a must

Computer Skills

Experienced knowledge of personal computer with mastered skills in MS Word and MS Excel

Proficiency with database applications and presentation software applications such as PowerPoint are also required

Knowledge and experience in downloading data from mainframe to PC applications

Ability to write Ad Hoc query reports

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret a variety of financial, legal, and technical information

SPECIAL WORK CONDITIONS

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Office Activities - Walking, Talking, Standing, Sitting, Typing, and Hearing

Mental Demands

The mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must communicate effectively and tactfully with persons on all levels, in person and on the telephone

Must be able to work in a fast-paced environment

Must have the ability to pay close attention to detail and understand written and oral instructions

Must have the ability to work well under time constraints

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(Job functions are subject to change at any time)

About ASUS:
ASUS is a leading company in the new digital era, with a broad product portfolio that includes notebooks, tablets, netbooks, motherboards, graphics cards, displays, desktop PCs, servers, wireless solutions, and networking devices. Driven by innovation and committed to quality, ASUS won 3,886 awards in 2011, and is widely credited with revolutionizing the PC industry with the Eee PCâ„¢. With a global staff of more than 10,000 ASUS ranks among BusinessWeek's InfoTech 100, and has been on the listing for 12 consecutive years. To learn more about ASUS go to usa.asus.com.

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ASUS Computer International - 2 years ago - save job