About the Job:|
The Retail Sales Representative is the direct day-to-day point of contact between KeHE Distributors and its retail customers. He/she is accountable to perform all service, marketing and merchandising activities in his/her assigned sales territory.
Provide high quality service to the assigned sales territory as required to meet specific store needs and expectations. This includes writing orders, routine display/shelf presentation, and timely processing of returns and damaged product for credit.
Effectively control all credits and process them in a timely manner, write orders which maintain necessary inventory levels with a minimum of out of stocks and where appropriate, merchandise/stock our products in a neat and organized fashion that meets customer and company expectations.
Perform minor product resets and display installations to meet store needs and expectations.
Identify, present, and sell to store management, opportunities to increase store sales through substitution of slow-moving items with alternative products.
Identify, recommend, and perform product demonstrations as appropriate.
Present all marketing programs, and promotional period books to store management, and be adept at designing and building creative off shelf displays.
Identify stores in the sales territory that are not current customers, research needs, develop a plan, present proposal to store management and follow up as needed.
Monitor competitive activities in the sales territory, communicate activity to supervisory personnel and recommend paths forward to increase company profitability, and follow up on these opportunities.
Where required, merchandise/stock our products in a neat and organized fashion that meets customer and company expectations. If order check in and reconciliation documents are required, comply with all customer and company policies and guidelines. For assigned “stocking stores”, hire, train and manage stockers as appropriate.
Operate a profitable sales territory by managing credits, open invoices, refused orders, etc.
Follow established Kehe policies and procedures to accomplish the above accountabilities.
Basic Qualifications, Skills, and Knowledge Required:
Minimum two (2) years experience in sales (preferably grocery).
Minimum two (2) years grocery experience, management experience preferred.
Ability and willingness to work flexible hours, including some weekends.
Ability and willingness to perform repeated bending and lifting of up to 75 pounds, sometimes in close quarters.
Demonstrated ability to communicate effectively with people at all organizational levels.
Demonstrated leadership skills and the ability to take charge of situations.
Demonstrates a positive attitude when dealing with customers and co-workers.
Ability to learn from mistakes and possess’ effective listening skills.
Ability to respond to and effectively handle customer complaints in a timely manner.
Demonstrated ability to tailor messages and presentations to a target audience, understand and anticipate audience reactions, and plan accordingly. Present ideas clearly and effectively both orally and in writing.
Ability to keep abreast of sales trends and new items and takes a leadership role in their presentation to store management.
Demonstrated ability to think through and solve issues creatively.
Ability to build solid customer relationships and rapport with store management.
Willingness to set long and short term goals and make a personal pledge to achieve those goals.
Commitment to enhance personal selling skills through the use of outside sources, books, periodicals and other learning tools.
Demonstrated proficiency in time management and delegation skills.
Demonstrated ability to effectively manage a variety of tasks simultaneously, including anticipating problems and taking appropriate preventive action to avoid crises whenever possible.
Demonstrated ability and willingness to work cooperatively as part of a team with company and customer personnel to accomplish goals