Retail Specialist
IMPACT Resource Group - Gilford, NH

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Job Description:
IMPACT Resource Group (IRG) is the premier supplier of
assembly, repair and merchandising services for the
retail industry. In addition to our long standing
relationship with Lowe's® Home Improvement stores, we
provide our service expertise to over 15,000 locations
on an annual basis. IRG helps retailers establish their
reputations as quality merchants by providing them a
full range of project, merchandising, installation and
assembly services.
This position is responsible for providing merchandising
and related services to various retail stores. The
employee in this position is tasked with assuring that
exceptional customer service is maintained.

Primary Job Responsibilities:
  • Complete service calls for assigned retail stores
when scheduled.
  • Understand and maintain product area plan-o-gram
  • Replace and maintain vendor POP as needed.
  • Ensure product area is clean and well maintained,
according to retailer specifications.
  • Complete minor plan-o-gram changes, as required.
  • Maintain a positive working relationship with all
store employees and customers.
  • After each Work Order, report all work performed
using either Company provided device (netbook or
laptop) or computer located within retailer and
acquire retailer approval.
  • If needed, take digital pictures of product area and
include pictures with report.
  • If using Company provided netbook or laptop, sync
device at the beginning and end of each work day.
  • Performs assembly for vender displays.
  • Provides continuous, courteous and professional
customer service to vendors, store personnel, and
store customers.
  • Maintains good work habits and arrives at
appointments punctually.
  • Works independently to meet deadlines and achieve
  • Performs other related duties as required.
Job Requirements:
  • 1-2 years experience in a retail environment
  • Must be able to read and understand plan-o-grams.
  • Must be able to read and understand basic wiring
schematics and instructions.
  • Must complete internal certification programs.
  • Must have basic computer skills.
  • Must have good communication and customer service
  • Must have reliable transportation.
  • Must have a valid driver's license and automobile
  • Must have daily internet access.
  • Must have basic tools.
  • Must be able to work in various positions,
including, but not limited to, stooping, standing,
bending over, sitting, kneeling and squatting for
extended periods of time.
  • Must be able to use hands and fingers to handle feel
or operate objects, tools or controls.
  • Must be able to lift, pull and push materials and
equipment to complete assigned job tasks.
  • Must be able to lift 50 pounds of weight frequently
throughout assigned workday.
  • Must be able to work in precarious or high locations
and also be able to climb and descend ladders.
Retail Specialists are paid based on productivity. Paid
training is provided.

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