Retail Store Associate
Goodwill Industries of Arkansas - Russellville, AR

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GENERAL DESCRIPTION OF POSITION

To assist the Assistant Manager and Retail Store Manager and leadership team with the day-to-day store
operations and store performance to meet or exceed budget while operating in compliance with company
standards, policies and procedures. May supervise community service workers and volunteers on a
limited or as needed basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensures proper customer service to all donors and customers.

2. Reaches designated production guidelines.

3. Participates in the pricing, displaying and selling of store merchandise within price ranges established
by Goodwill management.

4. Assists in developing additional donors for the store.

5. Adequately stocks and maintains interior and exterior of the store in an attractive manner.

6. May balance cash register receipts, prepare daily bank deposits and maintain records of store
transactions for each business day occasionally.

7. Uses cash register to total sales, accepts payments.

8. Ensures the proper rotation of all store merchandise.

9. Manages store’s loss control by watching customers and employees and reporting suspicious activity
to the Loss Prevention Director. Ensures that items are not given away without authorization.

10. Ensures a clean and safe environment in the store, processing area and/or donation center by
practicing good housekeeping practices.

11. Regular attendance is required as outlined in Goodwill’s attendance policy.

12. Observes safety procedures and personnel policies.

13. Attends regular store meetings.

14. Acts as a positive role model for employees, trainees and customers in all respects of professional
development.

15. Perform any other related duties as required or assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required.

EDUCATION AND EXPERIENCE
Minimum requirement; general educational background without high school completion, plus 0 to 6 months related experience or training. Or equivalent combination of education and experience.

COMMUNICATION SKILLS
Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using
money and other forms of measurement.

CRITICAL THINKING SKILLS
Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.

SUPERVISION RECEIVED
Under immediate supervision, performs general assignments of work, with periodic check of performance by supervisor.

PLANNING
Limited responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work operations.

DECISION MAKING
Performs work operations which permit infrequent opportunity for decision-making of minor importance
and which would only affect the operating efficiency of the individual involved to a slight degree.

MENTAL DEMAND
Moderate mental demand. Operations requiring almost continuous attention, but work is sufficiently
repetitive that a habit cycle is formed; operations requiring intermittent directed thinking to determine or
select materials, equipment or operations where variable sequences may be selected by the employee.

ANALYTICAL ABILITY / PROBLEM SOLVING
Repetitive. Activities or duties using a pre-determined set of processes or directions coupled with
nearby supervision. Learned things in situations where choice is simple or patterned.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Occasional use of non-complex machines and equipment (adding machines, calculators, copy/fax
machines, etc.)

ACCURACY
Probable errors of internal scope readily detected in normal course of work by standard check or routine
crosscheck within a single department or office. Errors resulting from inaccuracy would create minor
confusion, delay or expense to correct the situation.

PUBLIC CONTACT
Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of
handling these contacts has a bearing on the organization's position and operation.

EMPLOYEE CONTACT
Contacts of little importance and usually with immediate associates only. Requires only ordinary
courtesy to avoid friction in relationship incidental to working with others.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.

SOFTWARE SKILLS REQUIRED
Basic: 10-Key

ADDITIONAL INFORMATION
Frequent physical exertion and exposure to unfit donated goods. Excellent customer service skills
Effective communication skills Some computer knowledge a plus. Must be able to interact cordially and productively with a variety of people. Must be able to market Goodwill and explain the mission to the general public.
Must be able to read, write and communicate clearly in English. Must establish and maintain effective relationships with supervisors and co-workers, while motivating them to their best performance.
Must be able to work a flexible schedule, on short notice, including holidays, nights and weekends and
occasionally in excess of 40 hours a week.
Ability to function in a hectic work environment with occasional periods of high stress.
Must be able to take initiative and make decisions within Goodwill policies. Must observe and enforce safety policies in all phases of the operation. Must have knowledge of fashionable women’s, children’s and men’s clothing as well as furniture and household items. Must be able to lift and carry objects weighing up to 35 pounds frequently and up to 50 pounds occasionally. Must be able to stand and walk for a prolonged period and to frequently bend, stretch and stoop. Must have reliable transportation.

PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to use hands to finger,
handle, or feel, talk or hear; regularly required to stand, walk, reach with hands and arms; frequently
required to stoop, kneel, crouch, or crawl; and occasionally required to sit, climb or balance. The
employee must occasionally lift and/or move up to 50 pounds; frequently lift and/or move up to 25
pounds. Specific vision abilities required by this job include close vision.

ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee

encounters while performing essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is occasionally exposed to outdoor weather
conditions. The noise level in the work environment is usually moderate.

To apply for this position please follow the link below and indicate your preferred location. For this posting please use Russellville, AR. as your specific location.

http://www.goodwillar.org/career_training/work/openings.html/title/store-associate-various-locations-statewide-

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