Posting Job Title: Retention Analyst
Requisition #: 147158BR
Posting Location: Austin, TX, US
Area of Interest: Sales
Position Type: Full Time
Posting Job Description
The Time Warner Cable Texas region currently seeks a Retention Analyst for our Marketing & Sales Department in Austin, TX. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Position Summary This role is responsible for managing and developing SQL queries, building reports using SSRS, managing databases with multiple data sources, developing web applications, and troubleshooting various issues with existing reports. Employee is responsible for building a wide variety of reports and projects for the Enterprise Retention Organization. Essential Job Functions:
Gather business requirements from process and business owners to design and develop BI solutions
Write SQL Queries, design UI elements for presenting reports, and assist in defining and implementing code standards
Create and Modify ETL packages
Re-evaluate and take ownership of current BI Platform
Tune existing and create new Microsoft SQL Server T-SQL stored procedures and functions
Work with other team members to support production databases (tuning T-SQL stored procedures and functions)
Document recommended enhancements and discuss with other team members
Work with development staff to create SQL Server database objects to support new development objectives
Build and maintain SQL scripts
Build and maintain complex SQL queries for data analysis and data extract
Build and maintain data mart extraction processes.
Perform quality assurance and testing at the unit level
Design for smaller projects
Responsible for all activities related to the administration of data, databases, analyzing trends and/or reconciling data
Work with site management to develop and administer updates to scorecard system.
Reviews, develops and maintains all reporting platforms and tools (i.e. Access, Excel, Remedy, Billing Platforms, Millennium, etc.) for scorecard.
Perform root cause analysis of scorecard data to identify enhancement opportunities.
Perform other related duties and tasks as assigned or as become evident.
Experience with SQL Server 2008, SSIS, SSRS, T-SQL required
Experience with DB2, Vantage, Oracle and other RDBMS preferred
Transform system implementations into written procedures and business documentation
Troubleshoot technical problems, resolve and address evolving business needs
Excellent data analytical skills with a strong eye for detail
Microsoft SQL Server 2008 preferred
Microsoft Access Certification preferred
2 plus years' experience with Microsoft SQL Server, Oracle or other major RDBMS
Familiarity with designing and implementing large databases and data warehouses utilizing both relational and dimensional design concepts
May be required to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects.
Must successfully complete pre-employment testing to include but not limited to: skills testing and pre-employment background checks as well as drug/alcohol testing.
Required to read and follow all company policies and procedures.
Able to maintain a regular work schedule to meet the needs of the business.
Support and model the company values.
Education and Experience:
Bachelor's degree (B. A.) from four-year college or university (preferred); or equivalent training, education and experience - Required
Travel may be required to attend work related meetings and training sessions.
Valid Driver's License with satisfactory driving record may be required.
FCC Unit_TWC: 1221
Controlling Establishment ID: 00506 - Austin Rutland Dr
More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.
Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
Time Warner Cable - 16 months ago
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...