Retirement Benefits Representative
Assists in administering retirement benefit plans to include monitoring and resolving issues related to associate plan eligibility, deductions and payments. Will be the first point of contact for calls received thru the Associate Service Center. Assists team with plan administration. Perform account activity reconciliations.
Strong written and verbal communication skills.
Computer skills, proficiency with Microsoft office applications
Ability to work with highly confidential information with integrity and diplomacy
Detail orientation, ability to organize/prioritize workload and adapt to multiple shifting timelines
High School graduate or equivalent
1-2 years of related experience or equivalent.
Assists manager and department team members in verifying assigned benefit plans to include participant eligibility, contributions, and payments. Communicates information to appropriate parties to ensure smooth plan operations.
Completes department mailings as needed.
Works with external vendor(s), to resolve associate plan issues and claims. Builds and maintains strong relationships with associates. Contact with vendor will be via phone, email, or vendor website.
Serves as an administrative resource for annual plan audits. Assists with providing information needed for the preparation of annual reports and regulatory filings.
Prepares correspondence, department reports, presentation materials and other documentation for management and department team members. Provides back up supporting activities of department team members.
Provides administrative support for department special projects and for other duties as assigned.
Responsible for process of locating associates with Pension Benefit Information Service.
Utilize Cash Balance database for maintenance and regular updates of associate files (including additions, status changes, and terminations), calculation of benefits as well as inputs of deferred benefits and benefit plans.
Provide strong customer service to associates and retirees.
Hannaford - 23 months ago
Hannaford Bros. may have started as a fruit and vegetable stand in 1883, but it has expanded from its Maine roots to become an upscale...