Return Agent
Fox Rent A Car - San Francisco, CA

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ABOUT THE COMPANY

Fox Rent A Car, is a discount car rental company, provides excellent customer service along with low rates since its founding in 1989. Today, our success in these areas has enabled us to develop into the largest independent car rental company headquartered in California. You will find Fox Rental Car offices conveniently located at major airports throughout the world. Fox has negotiated discounted rental rates with many quality independent car rental companies in the United States, Canada and around the world. We are continually adding new cities. We are growing organization with 17 locations and over 950 employees.

POSITION OVERVIEW:
Provide superior, friendly, efficient service during all aspects of the rental car process, making all transactions quick and efficient

RETURN AGENT - PRINCIPAL DUTIES AND RESPONSIBILITIES:
Check in returning rental cars noting any damages, mileage and gas tank levels
Complete accident reports as needed
Maintain keys of vehicles returned
Process returns rental agreements for payment and issue customer receipts
Expedite customer complaints, concerns and answer any questions
Coordinate with Risk Management Department re accidents reports
Coordinate with Lot Attendants to get returned vehicles moved to rear of lot

JOB SPECIFICATIONS:
Education-
High School Diploma or GED or an equivalent combination of education and work related experience
Experience-
Rental experience is preferred
Must possess a valid driver’s license with a safe driving record
Knowledge/Skills/Abilities-
Knowledge of Rent 2000
Possess strong skill set in customer service and problem prevention
Ability to effectively offer and sell incremental items
Ability to communicate instructions from management to other positions
Knowledge of Location key item metrics and budgets
Ability to work in high stress and pressure situations
Comply with all uniform appearance requirements
Must have good written and verbal communication skills
Must be able to understand, read and write English

INTERNAL/EXTERNAL CONTACTS:
Internal-
Various rental employees
External-
Regular contact with Customers
May have some contact with service vendors such as towing vendors, body shops, dealerships, etc.

SUPERVISORY RESPONSIBILITIES:
An individual contributor; not responsible for supervising others

WORKING CONDITIONS/EQUIPMENT USED:
Able to stand/walk indoors and outdoors for 8 hours a day minimum
Requires the use of computer and related software/functions for 8 hours a day minimum
Good eyesight to work on a computer
Good hand and eye coordination
Ability to walk, bend, stoop without assistance

PLEASE APPLY VIA THE URL LINK
https://home2.eease.adp.com/recruit/?id=5586652


Indeed - 14 months ago - save job - block
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About this company
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