The goal of Co-workers at our Exchange and Returns desks is to take the opportunity to regain potentially lost customers and sales. They are skilled at turning a potential negative into a positive. By using our routines and procedures and their own common sense, Returns Co-workers deal with our customers in such a way that they will be completely satisfied when leaving the store. Customers will feel they were treated fairly and will therefore feel confident about coming back to shop with us. The ...
IKEA - 17 months ago
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