Revenue Agent 2 |
Business Affairs Office
$14.41 - $21.50 Per hour
o The University of Oregon Business Affairs Office invites applications for a full-time Student Billing Collector (Revenue Agent 2) in Student Financial Services - Loans and Collections unit.
o This is a classified position represented by SEIU local 503, Oregon Public Employees Union.
o University of Oregon positions that are at least half-time are eligible for excellent benefits, including health and dental, employer-paid retirement, and tuition benefits for employee or an eligible dependent, sick and vacation leave.
o This recruitment is open to any applicant who meets the qualifications listed below.
TO QUALIFY YOU MUST HAVE:
... one year of direct collection experience (telephone or face-to-face), including knowledge of collection techniques. Collection experience must have been the primary responsibility, not incidental to other major duties.
* Excellent oral and written communication skills and ability to communicate complex information regarding laws, rules, and procedures.
* Excellent customer service skills and ability to communicate effectively with individuals from diverse backgrounds and cultures.
* Proficiency with word processing, spreadsheet, and database computer applications.
* Strong attention to detail and ability to effectively prioritize workload and meet deadlines.
Position is subject to criminal background check.
DUTIES & RESPONSIBILITIES:
This position is responsible for the collection of past due billing accounts owed to the university. Duties include:
... corresponding to debtors, explaining debt, policies, procedures and consequences; arranging payment schedules, making adjustments, making limited exceptions to policy, and negotiating settlements on accounts receivable; utilizing the collection system to track past due accounts; performing skip tracing; contacting debtors by phone; researching errors on accounts.
... reviewing and evaluating registration and transcript holds; informing account holders of amount due to release holds; removing holds and making exceptions as appropriate; assisting borrowers with holds on loan accounts, including exit interviews, and applying for deferments or forbearance.
... analyzing accounts for referral to agencies; computing penalties; communicating with agencies about changes on accounts; reviewing accounts returned from agencies to determine collectability; referring accounts to a second agency or specify for pending write-off; preparing collection agency payment reports for cashiers; notifying Loans and Collections Manager of any collection agency invoices; maintaining collection agency invoice records.
... monitoring coding, status, and payment reports; explaining policies and procedures on tax offsets; evaluating accounts for write-off; coordinating recovery; filing Proof of Claim form on bankruptcies; responding to urgent inquiries from UO administrators or complaints from students in a timely manner; performing backup in preparing correspondence and notices; preparing reports.
To assist us in making the selection for this position, please respond to the following questions on a separate sheet(s) of paper. Number your responses to correspond to the questions and describe experience and training related to each question. Make sure experience and training described in your responses are included on your application.
1. Describe your experience and training in collections including experience in analysis of defaulted accounts, and experience accepting, negotiating or denial of repayment agreements.
2. This position requires strong written and oral communication skills in working with debtors. Indicate experience that demonstrates your ability to write letters and other materials and to communicate with debtors and others who can assist in locating them. Indicate your experience communicating effectively with individuals from diverse backgrounds and cultures.
3. Describe experience with skip tracing and indicate techniques you have used.
4. Describe experience that demonstrates your ability to analyze detailed personal financial information in order to establish repayment schedules. Include explanations of any formulas, calculations, or methodology used in determining appropriate repayment timelines.