Risk Management Fraud Investigator
Paychex - Rochester, NY

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With headquarters in Rochester, NY, Paychex, Inc. has more than 100 offices and serves approximately 554,000 payroll clients nationwide. We provide comprehensive payroll services, including payroll processing, payroll tax administration, time and attendance solutions, and employee pay services. Human Resource Services include 401(k) plan recordkeeping, workers' compensation administration, section 125 plans, a professional employer organization, and other administrative services for business.


is always looking for individuals who want to work for a company that allows for growth and development. With your desire to succeed and our


and resources, opportunities at Paychex are more than just jobs. They are your chance to build a solid career with a company named to FORTUNE magazine’s "100 Best Companies to Work For" list seven times since 2002. We provide an atmosphere that fosters a

healthy work life balance

, and our comprehensive

benefits package

provides health care, retirement planning, education assistance, and much more.

Analyzes client transactions to identify fraud, and escalates these issues to the appropriate financial institutions and Law Enforcement agencies. Makes recommendations to our clients or Paychex Branch Managers on how clients need to fund their payroll liabilities.

Performs all necessary follow-up on pending cases of fraud that have been sent to Police or other Law Enforcement agencies. Keeps management apprised of any changes or new cases involving fraud. Performs follow-up investigation of incidents and coordinates findings with outside Law Enforcement Agencies to ensure complete resolution to each case.

Negotiates the method to recover debt, whether payment in full, payment arrangements or binding legal contracts, while maintaining company policy and the client contract.

Utilizes various financial and credit reporting systems to asses transactional risks associated with our clients processing in conjunction with the various product offerings.

Researches and resolves highly complex client and system issues, and provides the necessary feedback to alleviate future issues while maintaining accuracy, integrity and timeliness. Maintains fraud database and develops new reporting strategies to keep management apprised of types of fraud cases being investigated.

Prepares weekly highlights for management, which outlines key successes and reports unusual cases and situations faced by the CCS and their outcomes.

Assembles investigative package to be called into court for testimony.

Acts as the first point of contact for the majority of telephone calls are received through the fraud line. Evaluates the reason for the call and either takes ownership of the issue or provides guidance and direction on who would handle the situation.

Assists in resolving client issues by acting as a liaison with Branch Managers and corporate office on issues.

Assists Human Resources on confidential internal matters as required.

Utilizes credit and financial tools to perform due diligence as requested from management, co-workers, field employees and other departments within Paychex to minimize potential losses and reduce instances of fraud.

Prepares and updates standard operating procedures for the fraud area. Introduces them into actual situations and updates accordingly. To assist in building defenses against fraud situations and give advice on updating procedures to assist in combating fraud in the initial process of setup for a client.


A minimum of 6 years of experience is required. (Bachelor’s or Associate’s degree is preferred). Consideration may be given to a candidate with a degree in lieu of experience. Certified Police officer and completion of Interview and Interrogation school required. Certified Fraud Examiner required within 6 months of employment. Ability to testify in court with unimpeachable credibility is required.

Job Category



Primary Location


New York-Rochester-Rochester University Park Office

Rochester University Park Office

1175 John Street

(University Park Location)






About this company
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Paychex, Inc. is a leader in the payroll and human resource industry, serving over a half million businesses nationwide. The company was...