Risk Services Program Coordinator
City of Eugene, OR - Eugene, OR

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The City of Eugene Risk Services Division is recruiting for a high level paraprofessional Risk Services Generalist Program Coordinator. The position will have a Workers' Compensation focus. In addition, t he position will assist in the administration of the City of Eugene’s insurance and risk management programs, work closely with all members of the Risk Services team and will perform a variety of advanced paraprofessional, administrative, and technical duties in support of the Risk Services function. The successful candidate will be cross trained to support the City’s Workers’ Compensation, Property/Casualty and Safety programs.

Schedule: Typically Monday-Friday, 8:00 am-5:00 pm

Application Deadline: Friday, August 2; 5:00 p.m.
Accepting On-Line Applications Only
The position requires the ability to pass a Police Background Check


The position will be required to have the following skills and perform the following duties:
Strong Customer Service and Communication Skills
  • Provides courteous customer service and effectively works with the general public, the media, supervisors, co-workers, employees, union representatives, and employee organizations representing various diverse backgrounds.
  • Provides a high level of confidentiality regarding claims issues and risk management issues.
  • Must have excellent written and verbal communication skills and ability to communicate effectively, both orally and in writing, with city staff, Union representatives, members of the general public, and other agencies using courtesy, tact, and good judgment.
  • Must exercise tact and discretion in dealing with sensitive, complex, and confidential issues and situations.
  • Must be able to evaluate issues and solve problems and discuss problems and claims tactfully, courteously, and effectively with coworkers and external customers.
  • Must be comfortable giving public presentations when required.

Strong Analytical Skills
  • Must have ability to interpret Federal, State and local statutes, regulations and administrative rules, codes, insurance policies, personnel policies, and labor contracts.
  • Must have ability to research, explain, and monitor the application of policies, procedures, contractual agreements and Federal, state, and local laws, codes and rules.
  • Drafts and updates procedures and processes; researches related subjects; prepares periodic and special reports, correspondence and other written material; assists Program Managers as required in implementing and maintaining Risk Services programs.
  • Must have the ability to interpret and apply relevant program/department policies and procedures information in making work decision or when providing information to others.

Use of Technology
  • Proficiently uses computers and related software applications, Internet research tools, reporting applications and various databases. Includes strong knowledge and skill in Microsoft Office programs, including advanced application of Word, Excel, and PowerPoint with excellent keyboard skills.

Exceptional Time-Management and Administrative Skills
  • Managing project timelines with limited supervision; coordinating activities with multiple departments and reaching the necessary outcome to complete assignments in a timely and accurate manner.
  • Must perform with accuracy and high level of detail while effectively managing multiple projects and tasks.
  • Must be able to work independently and manage multiple projects and priorities. Must also demonstrate the flexibility to respond to and prioritize new projects on a regular basis.

Technical Risk Services Job Duties and Required Skills
  • Provides information and assistance to the public and other employees regarding workers’ compensation and liability claims processes.
  • Claims Administration:
  • For workers’ compensation claims - oversees claims administration of medical only claims; communicates and coordinates with claimant, supervisor, third party administrator, and Managed Care Organization; investigates claims; and provides payroll data to claims administrator.
  • For liability claims – answers inquiries, provides procedural information, provides a variety of customer assistance on the phone and in-person regarding the claims process.
  • Sets up new claims files; enters data into claims management systems; requests information and records from departments.
  • Provides training to the organization on the workers’ compensation programs and safety programs.
  • Analyzes claims data and assists with implementation of risk management and loss prevention strategies; assists with annual safety program reviews.
  • Prepares spreadsheets, journal entries and department orders; reconciles claims payments to the general ledger.
  • Collects and analyzes data for budget and annual reports, including the Risk Report and annual OSHA reports.
  • May assist staffing city committees and task teams, for example, safety committees.
  • Processes Risk Services contracts; tracks contract timelines and submittals.
  • Researches risk management topics, interprets statutes and regulations.
  • Serve in a Lead Capacity
  • May schedule and/or oversee the work activities of others, and/or provide training to support staff or temporary clerical employees or volunteers.
Minimum Requirements

High school diploma or GED equivalent. Additional coursework directly related to workers’ compensation, insurance or risk management is desirable.

Four years of progressively responsible clerical or administrative support experience, including two years workers’ compensation, risk management or insurance or closely related experience, providing excellent customer service, and working in an environment with access to confidential/sensitive information.

License or Certificate
Valid Oregon driver’s license, or ability to obtain by date of hire; must pass driving records check and, if hired, maintain a driving record that meets the City’s standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).

Other combinations of experience and education that meet the minimum requirements may be substituted.

Supplemental Information:

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Applicants selected to continue in the process will be notified within two-three weeks after the posting deadline.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.
In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.
The City of Eugene is committed to a work environment which values the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally competent service to all members of our community. As part of our commitment to diversity, the City continues to be an affirmative action/equal opportunity employer. Women, people with disabilities, and persons of color are strongly encouraged to apply.

City of Eugene, OR - 19 months ago - save job