Risk and Control Manager-13009838
Risk & Control COE (R&C) is a key department within the Global Partner Infrastructure group, responsible for the support of the control environment across the outsourced relationships managed by the Global Partner Network. The R&C COE is responsible for the maintenance, validation testing, and control deficiency remediation of GPN Process Risk Self Assessments (PRSA)s; conducting recurring Partner Control Assessments (PCA) for Partners who provide services to the GPN organization; managing Partner Transaction Testing (PTT) to monitor transactions performed by a subset of partners. The Risk & Control COE manages all Operational Risk Management initiatives and all Global Operational Risk events for GPN. This includes the annual Risk Assessment Questionnaire review, implementation of any new risks and controls required, and any ad-hoc requests that may be required. The team acts as the Business Unit Coordinator (BUC) for four key areas of Supplier Risk & Performance Management (SRPM) for all GPN Partners and is the primary point of contact for operational and regulatory focused reviews of GPN by internal and external parties (i.e., Internal Audit Group, Independent Compliance Test-ing, Regulators, etc.). Audit support activities include working with the Partner contacts to identify possible Management Self Identified Findings (MSI), coordinating requests, single point of contact, and tracking the completion and timely closure of Management Action Plans. Risk & Control COE monitors key control rating metrics and acts proactively to minimize opportunity for any negative impact to the metrics.
Global Partner Infrastructure seeks a Partner Manager of Risk and Control to be a part of the Risk and Control Center of Excellence team. This role will be responsible for driving a strong internal control program across outsourced processes and mitigating operational risk across the Global Partner Network internationally.
Execute and perform (where required) Site Review processes across the Global Partner Network in the US
Maintain and drive continuous improvement of quality assurance activities performed over the GPN outsourced providers across international and functional responsibility for partner controls in the outsourced environments for New Accounts, Card Issuance and TSC networks globally
Coordination and support of all audit and compliance reviews across the Global Partner Network for NA, CI and TSC processes. Support of all audit and regulatory reviews across the Global Partner Network
Support and integrate new partnerships and/or new programs/products in GPN
Partner with Compliance in identifying process improvements, enhancements of controls and driving consistency in processes across all partners
Liaise with IAG (Internal Audit Group), Operational Risk, Global Supply Management, and Finance, as applicable, in support of critical initiatives for the GPN organization
Provide reporting and updates to Global Partner Network (GPN) Leadership team
- Minimum of 3 years of demonstrated experience in operational risk and internal controls. Prior internal and/or external audit experience highly preferred. CPA or CIA certification preferred
- Knowledge of AXP policies and procedures and Operational Risk practices an advantage
- Outstanding project management skills and written and verbal communications skills
- Strong relationship-building skills with ability to effectively collaborate and work across multiple business groups and functions
- The ability to work independently with minimal supervision
- Strong analytical skills
- Ability to develop strategies and translate them into actionable plans
- Knowledge of Card Issuance an advantage
Primary Location: United States
American Express - 14 months ago
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