Roadside Assistance Call Taker
AAA Club Partners - Newark, DE

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Job Description
: Interested in working part time from your home for a brand name you know and trust?

How about getting tuition reimbursement in addition to a competitive salary?

Look no further, we are AAA Club Partners and we have this unique opportunity for you.

Would you enjoy responsibilities that include…
Providing courteous and professional assistance in responding to members’ requests for Roadside Assistance and other AAA products and services for a high-volume call center in a home-office environment.

Our top candidates will… *
  • Properly answer and accurately process incoming telephone calls regarding Roadside Assistance and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a member’s needs and concerns. *
  • Deliver extraordinary customer service to members, using sound business judgment, by accurately answering questions, applying and interpreting department policy, and effectively utilizing department references and resources. *
  • Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to member). *
  • Respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two years of customer service experience.
This is a part-time position offering a flexible work schedule that could potentially change quarterly.

Some Added Perks: *
  • Paid Time Off *
  • 401K *
  • Free AAA Membership *
  • Tuition Reimbursement *
  • Employee Assistance Program

Job Requirements
: Our qualified candidates will… *
  • Have a quiet work space, without outside noise, where telephone calls can be taken without any interference and/or distractions. *

  • Work extra hours and/or holidays as necessitated by business and/or weather conditions. *

  • Work independently, showing professionalism in a fast-paced environment with time pressures. *

  • Use proficient knowledge of personal computers and internet, as well as competent keyboarding skills to accurately and efficiently complete daily work assignments while using one’s own equipment (e.g., personal computer, telephone) and troubleshooting as necessary.

Equipment Requirements: *
  • Pentium 4 or greater laptop or desktop PC *
  • Windows XP or newer version of Windows *
  • Minimum of 1 GB RAM *
  • 40GB Hard Drive or greater *
  • High Speed Internet connection *
  • Wired connection *
  • Land Line Telephone *
  • Router with firewall *
  • Anti-virus software *
  • CD/DVD ROM Drive

About this company
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