Roadway Customer Service Specialist
North Texas Tollway Authority - Plano, TX

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The purpose of the Roadway Customer Service program is to assist in the rapid removal of disabled vehicles and those involved in accidents from the freeway. Assist disabled motorists by providing gas or water, changing tires, performing minor vehicle repairs, or pushing vehicles off the roadway (relocation); assist at accident scenes by providing emergency first aid, providing traffic control, assist with removing damaged vehicles, and/ or removing accident related debris from the roadway; assist in setting up, maintaining and removing emergency detour routes required because of an incident; and, report on property damage to the highway system. Provide directions and/or use of cell phone to stranded motorists; report abandoned vehicles; remove debris from the roadway.

This is accomplished by monitoring the roadways, answering calls from the Command Center, monitoring equipment, maintaining records, and completing related tasks. Additional duties include reporting equipment malfunctions, and assisting other employees.

Responsibilities:
  • Removal of disabled vehicles and those involved in accidents from the tollway. Assist stranded motorists by providing gas or water, changing tires, performing minor vehicle repairs, or pushing vehicles off the roadway (relocation); assist at accident scenes by providing emergency first aid, providing traffic control, assist with removing damaged vehicles, and/ or removing accident related debris from the roadway; assist in setting up, maintaining and removing emergency detour routes required because of an incident; and, report on property damage to and around the tollway system
  • Provide directions and/or use of cell phone to stranded motorists; report and affix removal stickers to abandoned vehicles; remove debris from the roadway. Able to work with major accident victims and scenes, fatality accidents, and high speed traffic. Provides exceptional positive customer service
  • Maintains records by entering information into databases, submitting reports as required, and recording and filing documents
  • Completes routine general office duties by maintaining a variety of official logs; contacting other departments to obtain or provide pertinent information, typing, filing, and answering general inquiries
  • Ensures vehicle is operational before and during shift. Maintains assigned equipment and supplies. Properly operates heavy duty trucks and safety equipment; properly wears and maintains serviceable issued uniforms and personal safety gear; strictly follows established practices and procedures
Qualifications:
  • Valid TX Driver License
  • Ability to work in extreme weather conditions and an outside environment

About this company
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The North Texas Tollway Authority (NTTA) operates a toll system consisting of about 90 miles of roadway. Facilities include the Dallas North...