Room Attendant
Carlson Rezidor Hotel Group - Philadelphia, PA

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To ensure 100% guest satisfaction by providing Radisson Blu guests with a clean, welcoming, comfortable and safe room.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.

    • Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom

    • Empty all trash containers and replace with fresh liners

    • Restock useable items in guest rooms or suites, i.e., soap, towels, paper items

    • Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware

    • Clean and vacuum exterior entry and hallways

    • Keep linen closets and supply areas clean and organized

    • Ensure guest laundry and dry-cleaning orders are attended to promptly

    • Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs

    • Promptly handles guest complaints or requests and refers to supervisor if unable to handle

    • Ensures that all rooms or suites are secured upon leaving the guest room or suite

    • Handles chemicals and equipment as trained and according to label directions

    2. Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
    • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience

    • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

    • Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

    • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

    • Performs other duties required to provide the service brand behavior and genuine hospitality

    REQUIREMENTS:
    • Ideal candidate will have a minimum of one year hospitality experience in housekeeping

    • Strong verbal and interpersonal skills

    • Works well independently or as part of a team

    • Strong attention to detail

    • Commitment to exceptional guest service

    • A positive attitude

    • Adhere to the policies and procedures of the hotel

    PHYSICAL DEMANDS:

    During the majority of the shift, must be able to:
    • Perform repetitive hand and arm movements

    • Ability to lift up to 50 pound

    • Ability to pull, push up to 100 pounds

    • Must be able to squat, bend, kneel and twist

    • Ability to stand for long periods of time

    • Occasional lifting of up to 50 pounds

    OTHER INFORMATION

    We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

    We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

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