Division & Department: Rooms Division/ Housekeeping Department
Job Status: Full-Time
Reports To: General & Assistant Manager
FLSA Status: Non Exempt
Positions Supervised: None
The Room Attendant cleans rooms consistent with Festiva’s standards and interacts with guests in a manner that promotes a positive impression of the staff and property. This position creates a comfortable and clean guest environment, which contributes to guest satisfaction and the success of the rooms division.
The Room Attendant:
Maintains and cleans rooms, including all common areas, in accordance with our brand standards.
Utilizes the approved checklist to inspect, clean, and secure the facilities.
Replenishes guest rooms with amenities, supplies, linens, and terry in accordance to our standards.
Inspects rooms for repairs and reports needs to Maintenance, Management, or Front Desk accordingly.
Communicates often with Front Desk and Maintenance on status of rooms, need for repairs and early and late check in/outs.
“Pitches” in and helps co-workers with their job duties as part of the housekeeping team.
The Room Attendant may also:
- Perform other duties as needed to ensure smooth property operations.
Housekeeping experience is preferred, but not required.
Festiva’s Core Competencies
Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace.
Customer oriented: Ability to take care of the customers’ needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for one’s conduct.
Safety awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.
Knowledge & Skills
Accuracy: Ability to perform cleaning duties accurately and thoroughly.
Oral Communication: Ability to communicate effectively with others using the spoken English word.
Detail Oriented : Ability to pay attention to the minute details of every task.
Energy: Possesses the ability to work at a sustained pace and produces Quality work.
Organization: Possesses the trait of being organized or following a systematic method of performing each task.
None at this time
Next to each activity insert N, O, F, or C based on the job requirements.
N (Not Applicable)
Activity is not applicable to this occupation.
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Add other physical requirements as applicable.
Handling / Fingering
Reach Above Shoulder
Squat or Kneel
10 lbs. or less
Over 100 lbs
12 lbs or less
The Room Attendant works outside in different weather conditions, which vary across locations. This is a fast paced environment with multiple interruptions. The schedule includes holidays and weekends and it may be changed as needed to meet demand.