The Room Service Server is responsible for providing hotel guests with an enjoyable, expertly served dining experience that exceeds their expectations, which includes setting up and bussing room service carts and trays, presentation of room service delivery in guests’ rooms, and assisting with incoming room service calls if needed. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, and individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must be 18 years of age or older upon employment
High school diploma or equivalent is required.
Ability to communicate in English.
Must be able to work in a fast pace, busy and noisy environment.
Six (6) months previous food and beverage experience in an upscale outlet. Position requires the ability to perform wait and server standards within a specific time frame.
Excellent guest relation skills and an ability to be attentive and anticipate all guest needs are necessary.
Language Skills and Reasoning Ability:
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk and move through all areas of the Casino for a lengthy period of time – up to six (6) hours.
Must be able to carry up to forty-five (45) pounds.
Must have the ability to work indoors.
Must maintain physical stamina and proper mental attitude to work under pressure in a fast paced environment and effectively deal with customers, management, employees, and members of the business community if all situations.