Rooms Controller
Loews Madison Hotel - Washington, DC

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The Rooms Controller preblocks rooms for all VIP’s, Loews First arrivals, Guest History arrivals, and for all guests having special requests. Notifies Housekeeping of special requests, late checkouts, room changes, and day-use rooms. Assists Guest Service Agents with all room changes, ensuring accurate status of all rooms. Attends to daily due-outs as well as all skips and sleeps, clearing system prior to end of each shift. Prints department reports. Answers Guest Services telephones. Assists at Front Desk by checking guests in and out during peak arrival and departure periods.

Required Skills & Experience:
  • Basic knowledge of all hotel operations
  • High school diploma or equivalent
  • 2 years experience at a comparable quality property preferred in the role of a Rooms Controller or Supervisor
  • Ability to perform basic math functions without the use of a calculator
  • Excellent communication skills

- oral and written Excellent guest service skills Ability to handle stress in a fast-paced work environment Ability to effectively deal with internal and external guests, some of whom will require levels of patience Ability to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented Knowledge and comfort of computer programs Ability to work flexible schedule to include weekends and holidays

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