Rooms Division Manager
USA- Mammoth Lakes, CA
At the Westin Monache Resort, Mammoth contemporary elegance redefines mountain lodging. The Westin Monache is Mammoth Mountain’s only luxury, four diamond, full-service hotel offering gracious hospitality, a majestic setting and Westin’s standard of excellence. The Westin Monache Resort, Mammoth is just steps from the vibrant hub of The Village where visitors can revel in the charm of Mammoth’s pedestrian-only village, alive with fine restaurants, boutique shops, exciting nightlife and year-round special events. The resort is also located adjacent to the village gondola with direct access to the mountain.
The Westin brand is built on four unique differences - tradition, distinctive hotels, products and service. We look for 'people who make the difference', a Westin legacy where associates deliver a consistent and memorable level of service all the time.
Responsible for short and long term planning and day-to-day operations of the rooms and related areas. Recommend budget and manage expenses and revenues within approved budget constraints. Major areas of responsibility/management include: Front Office, Guest Services, Kids Club, Housekeeping, Security, Engineering, IT, Gift Shop and Health Club. Participate in total hotel management as a member of the hotel Executive Committee.
Manage the human resources in the rooms division in order to attract, retain and motivate the employees.
Hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate as appropriate.
Oversee departmental matters as they relate to federal, state and local
Employment, Labor and Civil Rights laws.
Develop, recommend, implement and manage the rooms division’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
Implement company programs and manage the operations of the division in a manner consistent with federal, state and local laws and regulations and Westin policies and procedures to ensure a high level of quality and customer satisfaction.
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Ability to assume the responsibilities of the General Manager in his/her absence.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
General Skills Description
Bachelor’s Degree in Hotel Management, Business Managerment or a related field required.
Four to six years experience in Front Office/Housekeeping/Guest Services, including at least four years supervisory/management experience required. Previous experience as a room’s manager preferred.
Skills and Knowledge
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees
Must possess strong computational ability.
Must possess strong computer skills.
Knowledge of computer accounting programs, financial, math skills as well as budgetary analysis capabilities required.
Advanced knowledge of the principles and practices within the room’s discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
Ability to make decisions with only general policies and procedures available for guidance.
Must be able to negotiate, convince, sell and influence professionals and/or hotel guests.
Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
All employees must maintain a neat, clean and well-groomed appearance per Westin standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
The Westin Monache Resort, Mammoth is an Equal Opportunity Employer