S&S Workforce Senior Analyst
Barclays - Newark, NJ

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Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business employs 1,300 associates.

Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business that helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed.

The company is one of the pioneers of new forms of payments, and is at the forefront of developing viable contactless and mobile payment options for today and cutting edge forms of payment for the future. It also issues credit and charge cards to corporate customers and the British Government. Barclaycard partners with a wide range of organizations across the globe to offer their customers or members payment options and credit.

Barclaycard operates in the United States, Europe, Africa and the Middle and Far East.

Key Accountabilities:
Understand and report on key business metrics; use information to spear head continuous improvements across the organization

Facilitate the implementation of Business Intelligence reporting and data structures

Prepare detailed daily, weekly, and monthly reports on performances on KPIs, including but not limited to a centralized view on reporting. Work to integrate reporting from various systems to develop unified comprehensive view of the business

Develop and provide reporting to management regarding call center performance

Prepare performance metrics used to help evaluate efficiency and effectiveness

Perform ad-hoc reporting related to operational performance management.

Assist with mentoring and developing WFMT Team

Ability to work a flexible schedule.

Other duties as assigned.


Bachelor's or Master's degree, with concentration in Business, Finance, Operations or MIS preferred

Strong business analyst and quantitative skills; 2+ years of experience in position requiring financial and quantitative analysis

Must be proficient in data metrics and analysis including forecast analysis and scheduling

Advanced PC Skills; including proven skills in results tools such as MS Access, and Excel, Micro Strategy, SAS and SQL is a plus, but not required

Superior interpersonal and leadership skills with proven ability to develop and motivate employees to exceed performance standards

Strong analytical skills

Strong oral and written communication skills including grammatical and proofreading skills

Works well in a fast-paced environment with a keen attention to detail

About this company
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