SAP AMS Lead
Novelis - Atlanta, GA

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Description

Company Description:
Novelis is the world’s premier producer of rolled aluminum and the global leader in aluminum recycling. Drawing on our expertise, commitment to innovation and world-leading technology, we deliver sustainable solutions for the most demanding applications, including automobiles, beverage cans, architecture, and consumer electronics.

With industry-leading assets and technology, we produce the highest-quality aluminum sheet and foil products for customers in high-value markets including automotive, transportation, packaging, construction and printing. Our customers include major brands such as Agfa-Gevaert, Alcan, Anheuser-Busch, Ball, BMW, Coca-Cola, Crown Cork & Seal, Daching Holdings, Ford, General Motors, Jaguar, Land Rover, Lotte Aluminum, Kodak, Pactiv, Rexam, Ryerson, Tetra Pak, ThyssenKrupp and others.

Much of our aluminum is re-created from material already in the world today, saving natural resources and allowing for the creation of consumer products that have a lower environmental footprint.

Headquartered in Atlanta, Georgia, USA, Novelis has approximately 11,600 employees in 25 operating facilities on four continents and is investing close to $1.5 billion in global rolling and recycling expansions to meet the growing demand for our premium product.

Role Overview:
The SAP AMS Lead will lead the overall AMS governance, compliance, and support activities for the global SAP application and related bolt on applications. This Novelis AMS Lead will serve as the primary client interface to the AMS support organization in a matrix environment made up of both internal/external resources and/or services.

The role of the SAP AMS Team Lead is accountable to provide guidance and leadership to enforce globally defined standard governance practices around incident/problem management processes, change control processes, and minor enhancement requests. The lead will act on customer's behalf in proactively handling problems and making decisions based on the understanding of critical issues and priorities.

This position ensures that the organization is flexible enough to adapt and adhere to changing industry and technology needs. Maintaining industry knowledge and relationships with external stakeholders is also critical for success within this role. By partnering with other teams, the SAP AMS Lead will facilitate the delivery of the best IT solutions to help Novelis’ business units achieve the desired immediate and strategic outcomes.

Role Responsibilities:
Assume overall responsibility for understanding and leading operational aspects of the global SAP system(s) and related bolt-on applications

Establish, maintain, and enforce all operational processes, standards, procedures and practices such as incident/problem management, change control process, minor enhancement process, major incident processes based on ITIL in a global 24x7 environment

Provide project management for minor projects and initiatives

Troubleshoot and identify sources of problems related to the SAP systems

Manage service vendors for break/fixes (including dispatch, collaborative troubleshooting and problem resolution)

Coordinates cross functional teams to resolve chronic problems

Responsible for understanding and reviewing action plans for planned and unplanned changes related to the SAP systems

Must have analytical skills and the ability to work in a diverse team environment exchanging ideas and information with Developers, Team Leads, Project Managers, and users related to the SAP systems and applications

Owns and manages Change Control Processes

Reviews SAP daily/monthly operational reports to identify trending issues/gaps, capacity issues/risks. Documents findings and escalates and/or engages the appropriate resources to take action

Facilitates meetings with technology and business teams, and vendors to obtain feedback on performance and capacity resolutions, workarounds, and enhancements to ensure that performance or capacity issues are being addressed in a timely manner to the SAP ERP systems

Develop, maintain, and report relative metrics related to the AMS support organization

Provide overall support for quality compliance, SOPs, audit activities, and SOX activities

Assures the viability, functionality and effectiveness of essential support tools (e.g., Service Desk tools, share point applications, team sites)

Take a leadership role in developing and maintaining productive relationships and key clients, stakeholders and technology partners to facilitate cross organizational communications and transparency

Strong coordination with CIO office, global applications COE, architecture team, infrastructure team, regional IT leaders, local IT leaders and business leaders as expected

Work closely with the PMO, Business Analyst, and Delivery organizations to ensure projects are delivering on what the business partners intended

Contribute content to internal COE websites and/or SharePoint sites

Qualifications

Bachelor degree in Computer Science, Information Technology required

5-10+ years of practical Team Lead experience supporting business-critical ERP systems and managing support teams made up of onshore/offshore resources

2 - 4+ years support services for a SAP installation

Minimum of 2 large scale full life cycle SAP implementations

Technical hands on knowledge in SAP ECC 6.0, or later releases, SAP BI7.0, UNIX, Network, enterprise system management, tools and trending a plus

Ability to lead technical teams across the enterprise in the operational support aspects of complex solutions

Demonstrated strong quality assurance and delivery skills

Knowledge of iterative software development lifecycle and quality assurance best practices

Proven ability to deliver across internal technology organization as well as across a larger organization including external service providers

Ability to work closely and manage 3rd party vendors

Very strong customer service orientation

Knowledge in MS-Office Professional Products, including Excel, PowerPoint and MS Project

Excellent communication & leadership skills

Positive, flexible, open-minded approach towards work assignments

Proven ability to adapt to changing priorities

Good interpersonal skills with a natural ability to adapt to and work effectively with clients and co-workers with different styles and levels of technical knowledge

Must be able to work in a team environment, as well as independently with minimal supervision and work well under pressure

Influence business and IT organizations on direction and prioritization

Strong analytical, organizational, prioritization and time management skills

Ability to communicate and interact in a global organization

Willingness to travel (up to 5-10%) to alternate locations

Fluency in other languages outside of English are a plus to cover Europe, South America, and Asia

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Job

Application

Primary Location

US-Georgia-3560 Lenox Rd Suite 2000 Atlanta, Georgia 30326

Schedule

Full-time

Novelis - 14 months ago - save job - block
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