CLIENT SUPPORT ADMINISTRATION. (CSA) The service provider shall provide CSA support in all functional areas within Base Operating Support (BOS). The CSA is a duty supporting a functional community (e.g. work centers, flights, squadrons, or organizations) and is the first line of customer support. These duties include but are not limited to first level customer support, system trouble shooting, software application support, running software upgrade/security patches, and the installation, ...
CSC - 2 years ago
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