United States of America
WORK ACTIVITIES/CONTEXT :
Learn and apply the business rules for the Flight Operations Department.
Provide first line on call support for the computer programs used by Crew Scheduling, Planning, Training, Scheduling, Payroll, and Pilots.
Identify, evaluate, and document software errors and requested enhancements.
Apply the current application development methodologies used by the Technology Department.
Plan an organized, methodical approach for documenting and categorizing software requirements to meet the needs of the business.
Gather software requirements in a group setting by preparing an agenda and managing the group discussion, or by interviewing individual Subject Matter Experts (SME’s) and asking detailed questions.
Verify that requirements are testable and generate the appropriate testing objectives.
Conduct User Acceptance Testing (UAT) on a variety of software applications.
Interact with the user groups, the Technology Department, and vendors to set priorities and verify the status of outstanding issues.
Lead projects by coordinating with the appropriate representatives from all necessary departments.
Work with direct Leader to identify and assign the right people for project work.
Create and maintain project plan and schedule.
Work with Teammates to develop project specific test plans.
Communicate project status to stakeholders.
Identify and communicate project deadlines to Teammates.
Hold Teammembers accountable.
Identify and communicate project risks. Seek to mitigate risks and escalate to Leadership as appropriate.
Coordinate and lead work sessions and status meetings as necessary.
Assist less senior Analysts when performing UAT.
High School Diploma, GED or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
High school diploma or equivalency required.
Two or four year college degree is preferred.
Minimum of three years’ experience with Southwest Airlines Crew Scheduling, Planning or Automation or two years’ experience managing IT projects.
Must be able to move and setup computer equipment (CPU, monitor, keyboard, mouse) at workstations.
Must possess excellent analytical skills, as well as verbal and written communication skills.
Must be able to develop and maintain project plans and implement standard project management idealogies.
Must be highly organized, motivated, and capable of working with minimal supervision.
Must be able effectively mentor, lead, develop, and motivate the members of the Automation Team.
Must have advanced computer analysis skills and be very familiar with common business software applications (such as Microsoft Office), as well as be able to learn and effectively user a variety of other software tools and applications.
Must be able to read, analyze, and interpret technical procedures, collective bargaining agreements, and government regulations.
Must be able to effectively present information, both written and verbal, and communicate with all levels of the user groups, as well as the Technology Department.
Must be able to handle frequent interruptions and adjust to changing priorities.
Must be able to manage personal and Team workloads (within a given project) to ensure tasks and projects are completed on-time.
Extended work hours and some weekends may occasionally be required to meet project deadlines or to resolve urgent production issues.
Overnight travel may be required once or twice a year.
Southwest Airlines Co. (Southwest) is a passenger airline that provides scheduled air transportation in the United States. As of December...