Provide a safe and secure environment for customers and for company property and employees. Assist customers as necessary to ensure their satisfaction.
Your daily responsibilities include:
Provide security on assigned deck or landing area; maintains high visibility, handles problem situations, watches for safety hazards, provides assistance to medical personnel. May patrol remote parking lots.
Provide security escorts for all monetary transfers, fills, and credits. Transports tokens to fill slot machines and cash for jackpot winners.
Oversee customer boarding and disembarking: provides crowd control, directs traffic, checks I.D.s, and checks for items not allowed on the boat.
Provide assistance to customers: give directions, call cabs, assist with car trouble, etc. Provides special assistance to disabled patrons as necessary.
Assist with table and slot drops. Provides assistance for table drop by providing drop boxes, observing the count, the securing drop boxes. Monitors all entry and exit from hard count, soft count, and vault, and maintains logs of these activities.
Provide training to new officers and serve as a field training officer as needed.
Serve as dispatcher. Dispatches other officers to various assignments and maintains activity log sheets. Watches and records monitors.
Writes detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
Testifies in court.
Present and provide enforcement on the floor.
Occasionally, strenuous physical activity is required.
Employees may be required to perform duties outside of their normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
Provide positive communication and use Red Carpet Training skills with every patron and co-worker.
Perform duties in a safe manner; report any potential safety hazards to management staff.
Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
To be successful in this position it will require the following skill set:
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School diploma or G.E.D. Preferably six months related experience and/or training. Basic computer skills required.
Something to leave you with:
If you’re truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an “A” list career portfolio. You will soon understand why “It’s Good To Be PENN!”
Penn National Gaming, Inc. - 20 months ago