SENIOR PLANNER, CUSTOMER SERVICE & CRYOGENICS JOB
Bristol Myers Squibb 431 reviews - Syracuse, NY

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SENIOR PLANNER, CUSTOMER SERVICE & CRYOGENICS(Job Number: 1300182)

Description

Position Description and Responsibilities:

The Customer Service Planner is responsible for drug substance shipments and managing inventory to ensure global availability of market suitable material. The planner is accountable for scheduling outbound shipment of drug substance, cell banks and other material to meet customer demand. The planner will also lead inbound shipment scheduling and coordination of the Cryogenics area finite schedule.

Inventory and Market Suitability Management
- Work closely with Quality organization and site Planners to ensure adequate production and product release is taking place to meet market demand.
- Solve deviations of demand from forecasts and communicate with Capacity Planner to ensure the demand changes are incorporated into site production plans as quickly as possible.
- Lead and/or participate in projects to improve fragmentation and demand visibility and optimized SAP systems. Analyzes and develops strategies to mitigate fragmentation of drug substance inventory.
- Partner with Quality and Regulatory to ensure understanding of compliance requirements for markets.
- Communicate to Supply Network Planning and/or drug product sites any anticipated shortfalls or backorders. Escalates potential market specific inventory shortfalls to Site Supply Chain management and interfaces with Supply Network Planning, Strategic Product Leaders and GO-Teams as needed.
- Collaborate with Regulatory (GRS) and GO-Teams to drive submission timelines in alignment with customer needs for drug substance.

Operational Responsibilities
- Manage purchase orders and requests for drug substance and develop thaw and shipment schedules for drug substance shipped to or from the Syracuse Site.
- Manage the schedule for inbound drug substance from other BMS sites and TPMs.
- Coordinate shipments of cell banks and other materials as necessary.
- Ensures that all information required for shipments are correct and available. Works with finance, tax, customer site, etc to ensure proper pricing is utilized on purchase orders.
- Interface with Site Data lead to ensure relevant master data in SAP to support customer and facilitate the propagation of demand between the drug product and the source drug substance site. Ensures batch characteristics and other data required to determine market suitability is correct.

Cryogenics Scheduling
- Manage the Cryogenics finite freezing and thawing schedule and optimize throughput and capacity of the facility.
- Manage freezer risk diversification program.
- Develop and maintain metrics to measure Cryogenics performance to thaw schedule.
- Partner with planning, manufacturing and quality personnel to reduce release cycle times and ensure customer’s needs are being met in areas of quality and customer service. Ensures product release and shipping activities are occurring to meet customer needs (Drug Product sites and CSO).
- Develop, review and update SOP’s ensuring compliance with GMP regulations.

Position Requirements/Required Qualifications:

- 4 Year degree in Business, Supply Chain, Engineering, or similar degree.

- 4-7 Years of experience in supply chain or manufacturing operations.

- SAP knowledge required. Professional (APICS) certification is desirable.

- Knowledge of Biologics business and familiarity with regulatory requirements

- Knowledge of TrackWise eCC, High proficiency in Excel

- Strong written and verbal communication skills. Ability to create effective management reports and dashboards from complex data is essential.

- Demonstrated ability to manage multiple priorities against ambitious timelines.

The Customer Service Planner is responsible for drug substance shipments and managing inventory to ensure global availability of market suitable material. The planner is accountable for scheduling outbound shipment of drug substance, cell banks and other material to meet customer demand. The planner will also lead inbound shipment scheduling and coordination of the Cryogenics area finite schedule.

Qualifications

Job Function: Supply Chain & Logistics
Primary Location: NA-US-NY-Syracuse

Organization
: Tech Op - Biologics Syracuse

About this company
431 reviews
Bristol-Myers Squibb is a global biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help...