SHIFT LEADER
a JOB For You, Inc. - Miami, FL

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Shift Leader/supervisor: Principal Responsibilities and Key Activities: Operations Excellence for Guest Satisfaction: • Holds the guest as their highest priority and role models exceptional guest service • Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests • Empowers the team to satisfy guests and resolve problems • Communicates clearly with each guest in a friendly and courteous way • Ensures all orders are completed and packaged accurately and within Dunkin’ Donuts speed of service standards • Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards • Consistently serves quality food and beverages to each guest • Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order • Ensures service with speed are met throughout each shift at Drive Thru and Front Counter • Executes team service through effective deployment and communication • Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift • Assists with equipment maintenance and calibration • Performs travel paths interacting with guests and taking appropriate action as needed • Utilizes Red Book or similar tool to track required documentation • Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities Team Environment: • Supports a respectful team environment • Embraces learning and faces new challenges with enthusiasm • Supports the training of new crew members as requested by the Restaurant Manager • Recognizes crew members for their efforts and contributions during the shift • Provides consistent coaching that drives performance of the team to achieve goals • Seeks feedback from others and responds positively to coaching Profitability: • Drives sales through execution of product promotions including sampling and ensuring crew can properly describe and prepare all promotional products • Provides feedback, information and suggestions to Restaurant Manager • Communicates shift goals and results to team • Ensures the shift is properly staffed and the team is properly deployed to meet standards and goals • Manages cash over/short during shift through accurate counting and cashier assignment • Manages food cost during shift through accurate tracking and minimizing waste, following prep plans, and completing daily inventory as assigned • Manages labor cost during shift through proper delegation, balancing guest focus with task assignment • Reports all equipment and facility issues to Restaurant Manager • Ensures processes and policies are followed on their shift
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