CHR Solutions - Sioux Falls, SD

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This position is responsible for client satisfaction in the use of CHR Solutions software. The Software Support Specialist I will be responsible for accepting requests for service from clients, researching issues, identifying solutions and responding back to client.

  • Provide direct customer support with professional interaction by responding to incoming requests for service, prioritizing urgency of calls, researching issues, and responding back to client in a timely manner.
  • Assess and identify client software needs.
  • Assist in testing of new and existing software.
  • Plan and participate training of end users .
  • Assist with software installations.
  • Perform accurate and appropriate system configuration for conversion of client data.
  • Ability to travel 25% by car and/or plane, may include weekend travel. Ability to travel internationally is required for some positions. Current valid driver’s license required.

  • Required Skills
    • Strong computer skills required, including ability to effectively utilize Microsoft Office (Word, Excel, and Outlook) and Microsoft CRM
    • Ability to analyze problems, identify workable solutions, and select appropriate course of action
    • Strong written and verbal communication skills including ability to train in a group setting
    Required Experience
    • Bachelors degree in Computer Science, Management Information Systems, Information Systems, Accounting, or Business Administration or a technical degree in a related field preferred
    • Equivalent combination of education and experience accepted
    • Experience with SQL, Excel, Crystal Reports, and other computer database/reporting tools preferred
    • One or more years experience in customer service; customer service in technical support or telecommunications preferred
    • Strong understanding of accounting principles and one or more years of accounting work experience preferred for some positions

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