SPA CONCIERGE
Boyd Gaming Corporation - Biloxi, MS

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Greets guests’ within 10 feet of arriving at the concierge desk using proper greeting, eye contact and a smile. Answer all incoming calls in a timely manner (within 3 rings). Use approved greeting and guest name. Use approved script for greeting and closure on all guest interactions.

Must have friendly, courteous, and professional demeanor. Helps guest with request including booking reservations, special request, amenities and other needs. Assist front desk with processing reservations for check-in and check-out for all transient, internet, casino, government, and group guest efficiently in a friendly, courteous, and professional manner. Ensure high standards are maintain and compliance with all IP policy and procedures.

Apply P.O.W.E.R. Achiever standards for the department.

About this company
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Boyd Gaming Corporation is a leading casino entertainment company, operating 22 gaming entertainment properties in eight states -- Nevada,...