SPA RECEPTIONIST
Vdara Hotel & Spa - Las Vegas, NV

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Assist hotel guests with Spa appointments.
  • Check guests in and out of facility.
  • Provide sincere, enthusiastic, quality, and consistent customer service to the spa and salon clients.
  • Provide exceptional customer service and assist guests with questions.
  • Ensure professional and courteous behavior to all guests and employees.
  • Manage cash till daily and distribute room charge tips to technicians at the end of the day/night.
  • Conduct and handle retail sales.
  • Assist in effectively monitoring the daily operations of all areas related to Spa & Salon Vdara operations.
  • Maintain and assist in the implementation of all Policies and Procedures.
  • Keep constant communication with Management in all areas of guest and employee relations.
  • Ensure cleanliness and maintain standards for the facility; making recommendations for improvement as needed.
  • Observe and maintain high standards for our guest experience; making recommendations for improvement as needed.
  • Assist in overseeing Guest Locker Rooms, Co-ed Lounge, Meditation Room, Spa Treatment Rooms, Salon, Front Desk, Smoothie Bar and Fitness Center.

  • JOB REQUIREMENTS:

    Required:
    • At least 6 months of guest service experience.
    • At least 6 months of cash handling experience.
    • At least 6 months of experience in handling multi-line phones.
    • Excellent customer service skills.
    • Must have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.

    Preferred:
    • At least 6 months of supervisory experience.
    • Previous experience working in a similar resort setting.

    MGM Resorts International - 22 months ago - save job - copy to clipboard
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    It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...