SPECIALIST, Training and Development
Job Industry 3618 Shared Services (HCM Support - Lincoln, NE

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Kenexa, and IBM Company, is looking for a Training and Development Specialist for the Global Support Center to development training curriculum and provide training and coaching to new and existing Global Support Center representatives.

· Provide initial new hire training to new Global Support Center representatives including but not limited to familiarization of Kenexa’s internal systems and procedures.

· Develop curriculum and training materials to provide Kenexa specific product training to new and existing Global Support Center representatives.

· Assess training needs, develop training methods, create procedure manuals and present information using a variety of techniques, including discussions, role playing, team exercises and visual materials.

· Conduct both individual and class room style training sessions.

· Adapt training approach on an individual basis.

· Conduct phone and email audits and provide the appropriate feedback to team members.

· Work closely with the Global Support Center management team to develop new support processes and procedures.

· Participate in the new hire interview process.

· Solicit feedback from trainees and peers for improvements, analyze data and recommend improvements.

· Periodically review training effectiveness as a continuous improvement initiative

· Proficiency in MS Office Software, especially Word, Power Point, and Excel and a basic understanding of technology.

· Bachelor’s Degree required.

· Previous experience in a training/teaching environment.

· Experience in a Call Center environment preferred.

Kenexa - 23 months ago - save job - copy to clipboard