SR ANALYST, TECHNOLOGY
Southwest Airlines - Dallas, TX

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Customer / Business Orientation:

Provides leadership and coaching for Team.

Completes tasks independently / interdependently.

Consequences of error carry a high risk to the organization.

Focus on internal and external Customer requirements.

Interact with business Customers to define, analyze, and deliver Customer requirements.

Demonstrate proficient understanding of business processes being supported by assigned systems(s).

Develop business process understanding across multiple business Customers.

Project Management:

Serve as a communications liaison between the business Customer and the technology development and support groups.

Document and communicate assigned work and progress to immediate project team, and management.

Communicate problems or issues in a timely manner.

Support the organization's project management policy, practice, and methodology.

Problem Solving:

Analyze and resolve problems of medium to high complexity.

Research and recommend alternative actions for problem resolution.

Employ productivity aids in all aspects of assignments.

Testing / Deliverable Quality:

Assist less senior Business analyst and Developers when performing system and acceptance testing.

Test and implement system and enhancements using techniques that preserve system integrity.

Production Support:

Responsible for immediate response to production program problems.

Identify process or system enhancements for business Customers.

Financial Accountability:

Develop cost analysis estimates.

Must be able to meet any physical ability requirements listed on this description.

May perform other job duties as directed by Employee's Leaders.

Minimum Requirements BASIC QUALIFICATIONS:

High School Diploma, GED or equivalent education required.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

EDUCATION:

BS Business, Engineering, Computer Science, or Information Systems, or equivalent formal training preferred.

EXPERIENCE:

Minimum of 5 years work experience as an Analyst or equivalent position required.

SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:

Must be able to comply with Company attendance standards as described in established guidelines.

Core Knowledge:

Advanced knowledge of business analysis, process modeling and redesign.

Advanced knowledge of technical environment.

Advanced knowledge of SWA methodology.

Critical Skills:

Excellent partnering, communication, and negotiation skills in working with both Business Customers and Technology Development.

Able to analyze large, complex, or vague Business or technical problems and translate analysis into viable solution recommendations.

Able to manage large projects.

Able to work effectively in a strong Customer service /team oriented environment.

Able to complete Business Analysis, process modeling, and redesign.

Able to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work. Able to mentor others to do the same.

Able to prioritize effectively.

Able to develop, present and effectively communicate ideas and strategies to a variety of audiences.

Able to apply and teach technologies to the business functions.

Advanced knowldge of business analysis, process modeling and redesign.

Advanced knowledge of technical environment.

Advanced knowledge of the SWA Methodology.

Excellent partnering, communication, and negotiation skills.

Able to analyze and resolve problems of large complexity.

Able to manage large projects.

Able to work effectively in a strong Customer service / team oriented environment.

Able to complete Business Analysis, process modeling, and redesign.

Able to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work. Able to mentor others to do the same.

Able to prioritize effectively.

Able to develop, present and effectively communicate ideas and strategies to a variety of audiences.

Able to apply and teach technologies to the business functions.

OTHER QUALIFICATIONS:

Consistently recognized as a top performer in their job title by both Employees and Leadership.

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

Southwest Airlines - 18 months ago - save job - copy to clipboard - block
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About this company
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Southwest Airlines Co. (Southwest) is a passenger airline that provides scheduled air transportation in the United States. As of December...