Southwest Airlines - Dallas, TX

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Model desired organizational behavior as defined in the company values and Leadership competencies.

Cultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, teamwork and work-life balance.

Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization.

Direct organizational processes / initiatives, i.e. performance management, interviewing, budgeting, training, etc.

Conceive and convey innovative programs and processes within the Business unit and Customer areas.

Lead cross-functional tams to proactively find Customer solutions.

Partner with Customers to achieve high productivity and low cost solutions.

Represent Director in cross-department meetings / decision making.

Oversee multiple application development, maintenance, and enhancement projects utilizing various architectures or mainframe platforms.

Oversee organizational issues related to multiple Teams, and make appropriate decision / trade-offs as required.

Development and Learning:

Recruit, develop, and retain individuals with skills, attitude, and experience necessary to enable the organization to meet commitments.

Coach and develop people with multiple Team perspective and broad spectrum of Customer base.

Conduct performance management and provide continuous feedback / on-going development of direct reports.

Support and facilitate the exchange of learning across the organization.

Pursue personal and professional development opportunities through expanding Customer base knowledge and further technical solutions.

Customer / Business Orientation:

Focus on internal and external Customer requirements.

Demonstrate a comprehensive understanding of Customer IT needs.

Define enterprise system architecture across multiple Business areas.

Identify potential business process redesign and implications associated with designs.

Implement critical vendor relationships in support of systems and architecture.

Project Management:

Execute appropriate planned strategies and management as dictated by characteristics and timing of multiple projects across business unit.

Provide leadership and coaching on effective project management styles and techniques.

Identify and develop operational and strategic plans across technologies and / or across systems for business Customers.

Handle multiple projects, budgeting an assignments related to numerous Teams.
Problem Solving:

Understand broader implications of situations within Customer Area and business unit; identify potential problem areas and execute solutions before they become problems.

Prioritize problems and solutions at a workgroup-level.

Provide conflict-resolution mechanisms.

Systems Development Engineering:

Ensure technical and functional solutions for projects are solid and well integrated

Ensure that development methodology is appropriate and adhered to.

Recommend process and method changes as needed.

Provide tactical and operational solutions for Customers and business unit.

Testing / Deliverable Quality:

Ensure that systems are functionally appropriate, technically sound and well integrated.

Ensure that infrastructure, support tools, plans and test plans are in place for systems.

Understand implications of situations and proactively lead cross-functional problem resolution.

Production Support:

Provide effective follow-up and communication re: problems as they occur.

Anticipate and communicate business impacts.

Work with support teams and business Customers to ensure business needs are met.

Develop and ensure supportable systems.

Financial Accountability:

Assist financial control and accountability on capital and operating expenses for targeted areas of responsibility.

Seek out and pursue opportunities for new business development.

Must be able to meet any physical ability requirements listed on this description.

May perform other job duties as directed by Employee's Leaders.

Minimum Requirements BASIC QUALIFICATIONS:

High School Diploma, GED or equivalent education required.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

EDUCATION (Level, and degree if applicable)

BS / MS or BA / MBA in Computer Science, Information Science, Information Systems, Business and / or equivalent formal training preferred.


Minimum of 7 years work experience in a single Business and / or Information Technology environment, including 4 years experience leading teams and providing work direction, required.


Ability to demonstrate mastery of business continuity, disaster recovery and an advanced knowledge of data center infrastructures and their inter-dependencies.

Five (5) or more years’ experience with direct accountability for installation / configuration and delivery of infrastructure and/or applications in multi-Data Center environment.

Ability to assess the current infrastructure environment and disaster recovery setup.

Experience managing state of the art and legacy systems.

Proven expertise in data center disaster recovery methodologies.

Identifying and securing back-up systems and written policies and procedures.

Strong organizational, team and communication skills (written and verbal).

Excellent planning, organization and coordination skills, ability to multi-task and handle multiple priorities under stressful environment and tight timelines.

Ability to work cooperatively with a large cross functional team

Ability to work with all levels of an organization

Knowledge of advanced database and document management skills.


Ability to work with specialists to conduct threat, risk, vulnerability assessments, and ability to recommend disaster recovery strategies.

Knowledge in evaluating and facilitating impacts to the organizations business processes in relation to the information assurance any disaster recovery plans.

Knowledge of testing the Disaster Recovery Plan.


Must be able to comply with Company attendance standards as described in established guidelines.

Core Knowledge:

Advanced knowledge of management / Leadership principals.

Advanced knowledge of personnel practices and regulations.

Advanced knowledge of software development practice, concepts, technology, methodology, and trends in technology.

Advanced knowledge of project management methodology.

Advanced business acumen including understanding product strategy across market segments and function across products.

Customer-based knowledge related to multiple products and processes.

Critical Skills:

Excellent partnering, negotiation and communication skills in order to facilitate interactions with business Customers and technical support.

Demonstrates management proficiency - planning, organizing, directing, developing, and supervising.

Provide tactical leadership for a department across multiple IT business unit functions.

Ability to effectively lead others to accomplish goals/objectives.

Ability to influence / direct multiple Teams.

Ability to set and manage stakeholder expectations.

Ability to deliver quality projects on time and within budget.

Ability to manage multiple enterprise projects using the organizations project management methodology.

Coach / mentor principal Team members in critical technology skills.


Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

About this company
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Southwest Airlines Co. (Southwest) is a passenger airline that provides scheduled air transportation in the United States. As of December...