Massachusetts General Hospital (GHC) - Boston, MA

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Under the general supervision of the Imaging Informatics RIS Manager in the Department of Imaging, the RIS Business Analyst is responsible for the day-to-day support of all aspects of the RIS application. In addition this individual is responsible for analyzing and resolving all Tier 2 requests from the Imaging community. This individual will work very closely with the Informatics Project Management Office and participate in multi-functional and cross-organizational project teams. Project teams may be comprised of vendors, Informatics application and system support teams, as well as, departmental operation managers and line personnel.

The RIS Business Analyst role requires but is not limited to, a comprehensive understanding of and/or responsibility for:

Human Capital Management:

• Demonstrates quality customer service by listening and responding to patients, colleagues, management, and business partners.
• Collaborates and communicates effectively with colleagues, enterprise IT support, consultants, and vendors on all RIS application and process related issues, activities and initiatives
• Attends and participates in Departmental/Hospital meetings
• Attends seminars and training sessions necessary to maintain appropriate level of professional competency. Adheres to departmental time and attendance policies.

Business Process Management:

• Process-flow Mapping – Responsible for maintaining current documentation for all primary business operations:
o Registration
o Scheduling
o Image Capture
o Diagnostic Reporting
o Billing Cycle
o Business Reporting
• Workflow Mapping – Responsible for creating and maintaining role based workflow documentation for primary application end users:
o Administrative (RSRs, ISRs)
o Technologists
o Radiologists
o Finance
• Design and Process Modeling of existing and new Organizations joining the MGH Imaging practice
• Design and Process Modeling of the Imaging Billing Cycle (Technical and Professional)
• Interacts with all levels of operations and management to understand their workflow process in order to identify opportunities for improvement.
• Ensures all Departmental, Hospital, JCAHO, OIG compliance guidelines are met

Systems / Application Management:

• Maintains RIS application dictionaries to ensure daily operations of the RIS application.
• Testing - Develops, maintains and executes QC/validation test plans associated with RIS application changes, upgrades.
• Training - Educate and coaches colleagues on process flows, workflows, data flows and application best practices.
• Participates in the departmental projects involving RIS application and/or interface upgrades.
• Provides Level 2 support in the event of application issues or change requests associated with the RIS application.
• Demonstrates appropriate escalation of issues.
• Creates and monitors Service Center Tickets to ensure timely responses, communication and closure of all tickets and service requests.

Project Management:

• Responsible for communicating to project sponsors, stakeholders, team members and Imaging Leadership all relative project information.
• Incorporates standard deliverables for “People”, “Process” and “Technology” components for every project.
• Owns the development, management and execution of all project plans and schedules.
• Identifies, escalates and manages project risks and issues to resolution.
• Responsible for project administration to include but not limited to, scheduling meetings, reserving conference rooms and conference dial in numbers, creating and distribution agendas, meeting minutes, schedules, risk/issues logs and status reports.



• Ability to carry out position with high degree of customer service, communication, teamwork, and timeliness.
• Must be able to work effectively with diverse groups of people.
• Outstanding business process analytic skills
• Excellent written and verbal communication skills
• Familiarity with Radiology Information Systems (PACS, RIS, VR) in general and industry standards such as HL7 and DICOM communication.
• Proficiency with Crystal Reports and/or familiarity with Business Intelligence applications
• Familiarity with Healthcare Billing process
• Ability to work well under pressure and on concurrent, multidisciplinary projects.
• Proficiency in Microsoft Enterprise applications i.e., MS Office, SharePoint etc.



• BA/BS or equivalent work experience preferred
• 2 -4 years experience with Information Systems (IS), technology architecture and/or software platforms.
• Experience with healthcare information systems and/or Radiology operations beneficial.

Working Environment


• Able to work in a dynamic and fast paced health care environment.
• Able to participate in after hours on-call rotation.
• Must be able to work weekends when required.