Coordinate the operations and logistics associated with student and faculty support, for one or more online degree or certificate programs in the Office of Distance Education. Act as primary point of contact for enrolled online students, facilitators and faculty. Manage relationships between the Office of Distance Education and the various academic departments and their faculty corresponding to the programs assigned. Provide training for instructors and facilitators on the use of the online learning management system and guidance on how to effectively communicate with students online. Collaborate with others on the team to solve problems and establish systems and procedures. Communicate with and maintain positive working relationships with key university departments relating to student services (Student Accounting, Registrar, Financial Aid, Bookstore, etc.) Perform reception duties as needed.
Requires: B.A./B.S., strong attention to detail, excellent writing and overall communication skills, professionalism and strong customer service and problem-solving skills, the ability to think quickly on your feet, and to escalate issues when required, multi-tasking, and the ability to empathize with the student yet also represent the interests of the university, effective negotiation skills, the ability to work independently and also be team oriented, personal initiative to continually improve students' online experience, program satisfaction, and retention, and one to three years of experience.
Please Note: You must submit a resume and cover in order to be considered.
Boston University - 18 months ago