This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required or assigned to an employee in this position.
The Student Services Coordinator is a Banner system technical resource person in the Office of the Registrar (RO). The incumbent interfaces with the MIT Division to assure that the Banner Student module is kept updated to the institution’s current software release version. The Student Services Coordinator makes recommendations to the Registrar for supplemental Banner Student module training for the staff. Additionally, the Student Services Coordinator is responsible for the delivery of accurate student data to departments, students, faculty, and the general public. The incumbent assists in all areas of RO service delivery.
ESSENTIAL DUTIES and RESPONSIBILITIES:
· Builds and updates system validation and control forms for the operation of the Banner student module for appropriate access by students, faculty, and administrators;
· Creates a calendar of reporting needs and generate appropriate snapshots of the database to support creation of internal and external reports;
· Creates and maintains records for academic programs including Pauline E. Drake, Early College, Summer Science and Engineering, Exchange, and Study Abroad;
· Develops and maintains an operations manual for the work station;
· Assists with walk-in customer service;
· Generates and electronically submits student enrollment and degree data to the National Student Clearinghouse and the Veterans Administration;
· Builds course schedules and cross-registration courses in cooperation with the Registrar/Associate Registrar and Department Chairs to support scheduling process;
· Trains users in the process of class roster access and grade submission;
· Coordinates, with the Office of Student Accounts and Housing, the generation of charges for tuition and fees;
· Assists in the implementation of banner-related projects;
· Assists with Academic Record Reviews and interviews with a subset of potential graduates, annually;
· Advises the Registrar about staff training opportunities for Banner and other technology;
· Will provide assistance in the coordination of services to students as relates to Veteran's Affairs;
· Serves as a Veterans Administration Certifying Official; meets with students and/or parents to review VA eligibility prior to certification via VA Once portal; reviews and considers student financial aid awards in the calculation of VA benefits;
· Assists with Banner Catalog Maintenance;
· Assists with Registration;
· Assists in the provision of statistical reports;
· Assists in the fulfillment of departmental responsibilities as relates to baccalaureate and commencement ceremonies;
· Processes course replacements/grade forgiveness.
EDUCATION AND/OR EXPERIENCE:
High School Diploma and a minimum of five years of progressively responsible records management experience in a higher education setting, or equivalent combination of education and experience, are required.
This position requires excellent customer service focus as well as interpersonal and organizational skills. Professional demeanor with the ability to interface with internal and external customers with diplomacy and tact is essential. Must have experience and responsibility for operation, maintenance, and training of enterprise information systems such as Banner.
Excellent oral communication skills are required when presenting information and responding to questions from students, parents, employees, and the public in one-on-one or group situations. Incumbent must be able to write procedure manuals plus compose memos, letters, and e-mails. Must be able to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. Good proofreading skills are essential.
To perform this job successfully, an individual must have advanced skills using the Microsoft Office Suite (Word, Excel, and PowerPoint). In addition to producing correspondence, memos, and e-mails, duties may involve assignments that require creating brochures, spreadsheets, tables, PowerPoint presentations, newsletters, use of formulas, pivot tables, computer generated graphics, use of Lotus Notes, Banner Financial Module and Internet navigation.
NO PHONE CALLS PLEASE!
Spelman College is an equal opportunity/affirmative action employer.
Spelman College is a private, historically African American college for women. The college enrolls some 2,200 students from more than 40...