SUPERVISOR, VETERANS CLAIMS
Los Angeles County Department of Human Resources - Los Angeles, CA

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Supervises and participates in the work of a staff concerned with assisting veterans and their dependents in preparing claims for benefits in the Department of Military and Veterans Affairs. Positions allocable to this class report to the Director, Military and Veterans Affairs and are located in the Veterans Claims Services Division. They are distinguished by their responsibility for providing administrative and technical supervision to veterans claims assistants. Incumbents in these positions must demonstrate knowledge of County, State, and Federal laws and regulations relating to all areas of veterans claims and benefits and be able to supervise, plan, assign, and evaluate veterans assistants subordinate work.

Essential Job Functions
  • Plans, directs, organizes, supervises subor dinate staff and coordinates activities of field office personnel concerned with advising and assisting veterans and their dependents in establishing rights to and filing claims for benefits. Supervisory r esponsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • A n alyzes, reviews, and determines the impact of new /revised veteran's legislation and implements changes that affect the rights of veterans and their dependents.
  • Interviews veterans and their dependents and assists them in the preparation of claims for benefits in the most complex cases.
  • A cts as liaison with other governmental or private agencies concerned with the welfare of veterans and their dependents; refers veterans and their dependent(s) to additional agencies for information or services.
  • Acts for the supervisor of veterans burials in his absence.
  • Prepares case records, reports and correspo ndence (e.g., m onitors compliance with federal and state regulations; prepares and submits reports to the appropriate federal and state entities).
  • Identifies operational problems and develops solutions.
  • Performs special studies and projects, as assigned.
  • Provides responsive, high quality service to County employees, representatives of out side agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, ef fic ient and timely manner.
Requirements
MINIMUM REQUIREMENTS:
Option 1: Three years' experience assisting veterans or their dependents in filing and processing claims for a variety of veterans benefits, one year of which must have included lead responsibilities and involvement with the more complex and difficult claims for benefits.
OR
Option 2: One year's of experience as a Veterans Claims Assistant III*.

Physical Class
Physical Class II – Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved.

License(s) Required
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Special Requirement Information
*To qualify under option 2, applicants must have County status in this class, as evidenced by holding or having held such payroll title. NO OUT-OFCLASS EXPERIENCE WILL BE ACCEPTED.

Examination Content
Candidates whose applications are accepted may be invited to any part of the examination process via email. Therefore, please provide and include your correct email address when completing your online employment application.

This examination will consist of TWO (2) parts:

Part 1: A written test weighted at 60%. The written test will consist of two (2) sections.
Section 1: A Broad-Based Employment Skills Test (B-BEST), which consists of written expression, reading comprehension, and data analysis and decision-making.

Section 2: A computerized Work Styles Assessment that will assess thinking, administrative ability, leadership, motivation, work orientation, self-management, and interpersonal skills .

Candidates must achieve a passing score of 70% or higher on Part 1 in order to be invited to take the interview (Part 2).

Part 2: A structured interview weighted 40%, that will assess experience and the general abilities to perform the duties of the position, such as veterans claims knowledge and experience, supervision, interpersonal and communication skills, integrity, and computer skills.

IN ACCORDANCE WITH CIVIL SERVICE RULE 7.19 THE WRITTEN TEST MATERIALS ARE STANDARDIZED AND COPYRIGHTED; AND THEREFORE, NOT SUBJECT TO REVIEW.

TRANSFER OF SCORES:
Applicants that have taken identical written test part(s) for other exams within the last 12 months, will have their written test responses for the identical test part(s) automatically transferred to this examination.

This examination contains test parts that may be used in the future for new examinations. Your scores will be transferred to the new examination and may not be allowed to re-take any identical test parts for at least 12 months.

Candidates must achieve a passing score of 70% on both assessments (i.e., the written test and the interview) in order to be placed on the eligible register.

Special Information
TEST PREPARATION RESOURCES ARE AVAILABLE TO HELP CANDIDATES PREPARE FOR WRITTEN EMPLOYMENT TESTS:
  • An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at:
    http://hr.lacounty.gov
    Please click on "Job Info Center." In the section "Some helpful links," click on "Employment Test Preparation."

  • You can also access practice tests for the computerized version of the test by going to the following website:
    http://www.shldirect.com/practice_tests.html
While these study guides will help in preparing for the test, we advise you to review ALL related materials that you deem necessary.

Vacancy Information
The eligible register resulting from this examination will be used to fill vacancies in the County of Los Angeles Department of Military and Veterans Affairs, as they occur.

Eligibility Information
Applications will be processed on an as-received basis and promulgated to the eligible register accordingly.

The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of 12 months following the date of promulgation.

No person may compete in this examination more than once every twelve (12) months.

Application and Filing Information
APPLICATIONS MUST BE FILED ONLINE ONLY.

APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED.

To apply online, please click the link below :

https://sjobs.brassring.com/1033/asp/tg/cim_jobdetail.asp?partnerid=25082&siteid=5045&areq=34968BR

INSTRUCTIONS FOR FILING ONLINE:

Apply online by clicking the tab that reads " APPLY TO JOB ". You can also track the status of your application using this system. We must receive your application by 5:00 pm, PST, on the last day of filing. Note: If you are unable to attach required documents, you may fax them to (213) 380-3681.

The acceptance of your application depends on whether you have clearly shown that you meet the MINIMUM REQUIREMENTS . Fill out the application completely and correctly to receive full credit for any related job experience you include. If your application is incomplete, it may be rejected at any stage of the selection process. All information and records are subject to verification.

SOCIAL SECURITY NUMBER:
All applicants MUST enter a valid social security number at the time of filing. Entering anything other than a valid social security (i.e. 000-00-0000, 111-11-1111, etc.) will result in an automatic rejection of your application.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed in computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:
All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

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