SUPPORT DESK TECHNICIAN (TIER I) - ST. CLOUD, MN
Marco, Inc. has a career opportunity for a full-time Support Desk Technician (Tier I) in the St. Cloud office. Responsibilities include:
- Providing technical support and services for end users
- Providing remote monitoring of client equipment by means of remote management software
- Installing security patches and service packs
- Setting up office phones, headsets and processing moves, adds and changes within the phone system
Ideal candidate must possess an Associate’s Degree in a related field and 2+ years of experience or equivalent experience. Mitel or Cisco Voice experience is required. The ideal candidate would possess a solid understanding of the administration of network operating systems and services as well as proficiency with business collaboration tools such as MS Office applications and Visio. Superior communication skills in working with technical and non-technical people are required.