The position of Service Provider Research Coordinator (SPRC) is our single point of contact for our base of ~1900 Installation Service Providers across the country. They provide on-boarding, business entity changes and review of legal documentation, licenses and other required documents for our SP's to become compliant with all requirements. In addition, the SPRC provides training, support and other services to the SP's.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
10% Receive/Review new applications from SP's interested in working for THD and recruit new SP's to fill Out of Stock programs/areas
30% Ensure proper completion of the on-boarding process to include obtaining and verifying all required documents, ie, license, insurance, articles of incorporation, etc.
10% Confirm background checks have been properly completed and that all parties have passed the requirements for HD badging
10% Maintain documentation, be accountable for all documents and verify activation in IBM Merchandising system
10% Provide training to SPs through general training sessions as well as one-on-one sessions, as required, to ensure that all SP's know and understand the HD systems and have been trained and have proficiency with all systems and processes
20% Create/maintain a strong relationship with all assigned SP's and support them through their life cycle with THD, from on-board through termination.
10% Meet/maintain all required metrics/measures of success
NATURE AND SCOPE
Position reports to Supervisor, Services On Boarding Team
No direct responsibility for supervising others.
ENVIRONMENTAL JOB REQUIREMENTS
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE
PHYSICAL JOB REQUIREMENTS
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
Home Depot System Experience preferred
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
Microsoft suite experience preferred
The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...