SVP, Loan Servicing Manager
Texas Capital Bank - Richardson, TX

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Manage the overall workflow of the Loan Servicing team to maintain acceptable service levels for booking and servicing all loans within the portfolio
  • Develop internal policies and procedures, including the ongoing review and update as needed to accommodate changes in business or regulatory needs
  • Perform all personnel related functions for area of direct responsibility
  • Establish and maintain working partnerships with the business units supported and provide a superior level of customer service consistent with the Bank’s business model
  • Monitor and manage staffing needs and skills, anticipating volume growth and business needs
  • Prepare and/or ensure all management reporting requirements are met, which can include project status, volume statistics, etc.
  • Monitor and maintain standards of loan booking and servicing to ensure audit ratings of Satisfactory or Better and provide appropriate recommendations/solutions to audit findings
  • Develop, maintain and enhance working relationships with all Bank auditors and/or examiners

  • Qualifications:
    • Minimum of 15 years of experience in Loan Operations, including in-depth and hands-on experience with commercial loan booking and servicing
    • Prior experience leading and motivating teams including recruiting, training and developing
    • Bachelor’s degree preferred or equivalent work experience
    • Extensive knowledge of all types of loan and collateral documentation
    • Project management experience, including both management and participation responsibilities for planning, testing, documentation, training and implementation
    • Prior responsibility for developing and implementing department level policies and procedures, as well as the quality control practices to ensure procedures are followed
    • Ability to create, document and present ideas for an executive level audience
    • Problem solving skills with the ability to work effectively with all levels of personnel, proposing and accepting compromises for issue resolution
    • Experience with identifying operational risks and developing the appropriate mitigating controls, including the ongoing monitoring of the effectiveness of the documented controls
    • Communication skills to work directly with all types of Bank auditors and examiners, including providing appropriate responses and solutions to any concerns
    • Aptitude for understanding and managing system functionality and the related ongoing maintenance, development and upgrade processes

    About this company
    16 reviews
    Texas Capital Bancshares is the holding company for Texas Capital Bank, which has about 10 branches in Austin, Dallas, Fort Worth, Houston,...