Our company thrives on creating the most inventive approach to any data challenge. Qbase delivers leading solutions in data enhancement, management and analytics to improve the quality of our clients' data, including scoring and predictive modeling.
Innovative Qbase technology works smarter and faster to drive better results at lower cost. Along with our proprietary tools and web-hosted solutions which offer a fresh, intuitive approach to the way our clients manage and use data, we provide a full spectrum of information technology services to meet client mission-critical requirements in the government, military, healthcare and commercial markets.
A SHARP FOCUS ON GETTING IT RIGHT motivates Qbase leadership, its engineers, and employees. Led by seasoned former executives and inventors from LexisNexis, Apptis, and other leading companies, the Qbase team provides hands-on consultation with analysis of your data to maximize its value.
The following position is contingent upon ability to obtain required clearance.
The System Administrator reports to a Supervisor and/or Technical Manager and provides mid- level support for a 24x7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. A certain degree of creativity and latitude is required.
Support a 24x7 LAN and associated applications. Provide direct technical support to end-users for all IT related issues both hardware and software Troubleshoot/upgrade existing operational environment consisting of workstations running Windows 7, and Windows associated file and print servers running Windows 2003/2008, Active Directory, Exchange and Enterprise Messaging software Support of peripheral devices include PDAs, Blackberry hand held devices and printers Utilizes Veritas Backup Exec and Symantec Netbackup Disaster Recovery software Work with Network Operations Center to troubleshoot complex LAN/WAN issues Diagnose, troubleshoot and resolve minor LAN related issues Document all work performed and possess ability to write clear and effective status reports In a subordinate role, provide technical support for large projects, operations and special events Work as a member of a large team and use established standard operating procedures in the conduct of daily duties Coordinate with senior technical personnel to ensure problem resolution and user satisfaction Install or monitor enterprise installations of new software releases and system upgrades May evaluate and install patches, and resolve software related problems Maintain data files and monitor system configuration to ensure data integrity Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories Continually seek opportunities to increase customer satisfaction and deepen client relationship Apply basic knowledge of industry trends and developments to improve service to our clients
Knowledge and skills:
Intermediate knowledge of backup software and hardware Intermediate knowledge of the latest Network Operating Systems and hardware Intermediate knowledge of Active Directory, Exchange and Enterprise Messaging Software Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology Working knowledge of commonly-used concepts, practices, and procedures within the Support/LAN environment Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
Education and work experience:
Bachelors degree preferred 5 years of related technical experience preferred MCSE preferred ITIL certification preferred
Clearance Required: Background Investigation and up to Top Secret - U S. Citizenship required
Location : This position will be available in at our client site in Batavia, NY
Travel Requirement: 30%; Overnight travel No
Driving Classification : This position is classified as a Regular Driver.
Driving record checks will be performed on all applicants whose position is classified as a Regular Driver after a conditional offer of employment has been made. The applicant's job offer is contingent upon this motor vehicle driving record check. The driving record check will include review of any appropriate state records. If the applicant does not have a valid driver's license, and cannot arrange alternate means of transportation, the applicant cannot be hired for a role classified as a Regular Driver. If an applicant whose role is classified as a Regular Driver has a driving record that meets or exceeds the criteria listed under the Unacceptable Status, the applicant will not be hired. If the applicant meets the Probationary Status criteria he/she will be placed into that status. Upon commencing employment the requirements described above under current employees will apply.
Qbase develops proprietary data management tools, including Qbase Data Discovery and Qbase Data Transformer, to help you understand and improve your data. Qbase data analytics reveal new ways to drive revenue and increase profits. Our web-based applications and high throughput computing solutions can be custom-designed to solve your most complex data problems. Our IT solutions and consulting services help keep you proactive. Learn more about our technology at http://www.4qbase.com/our_technology.html
Find our latest collection of Qbase resources, written by our data and technology experts, on a wide variety of topics covering IT, data analytics, data quality, data security disaster prevention and other important issues at http://www.4qbase.com/resource.html
The Qbase team brings a diverse combination of skills and expertise developed in a range of fields and leadership positionsfrom CEOs of large companies to an officer leading IT initiatives in the U.S. Armed Services. Additionally, the team offers deep and broad experience in federal technology integration, database management and analytics, and in enterprise systems development. Learn more about Qbase leadership at http://www.4qbase.com/team.html
EEO Statement: Qbase is an Equal Opportunity Employer/Affirmative Action Employer (M/F/D/V). It is the policy of Qbase to ensure equal employment opportunity in accordance with Executive Order 11246, as amended and all applicable federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), or veteran status is illegal. Qbase managers and employees will comply with state and federal equal employment laws, rules, regulations and guidelines experience.
Qbase utilizes E-Verify