A Whelan Safety and Security Manager must represent Whelan's 10 Core Values of Truth-Telling, Promise-Keeping, Respect, Loyalty, Empowerment, Discipline, Leadership, Flexibility, Quality Assurance, and Results while performing the following duties:
The Safety and Security Manager at Whelan Security has the ultimate responsibility to build, improve and maintain relationships with customers and employees, develop staff, and coordinate needed support services to effectively run the single site or portfolio. The Project Manager is responsible for the daily functioning of the account in which he/she is assigned. He/she is to supervise, direct and implement the daily activities of the security personnel assigned to the facilities. He/she must be knowledgeable of all company policies and all client concerns and contract specifications. He or she is also responsible to meet or exceed financial and operational goals of the assigned account(s). Individual’s performance will be evaluated based on, but not limited to, achieving financial goals, developing staff and on providing quality customer service.
Staff Management :
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.).
Assure that employee grievances are heard and resolved (with help from appropriate Support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.).
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
Provides the basis of a great place to work by treating staff with respect.
Enforcement of Contract Standards :
Meet all contractual scheduled hours with a minimum of unbilled overtime.
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Whelan’s corporate training standards.
Conduct regular (not less frequently than once every other month), unannounced inspections.
Submit documented reports, in electronic format, on all inspections to owner to evidence supervision requirements.
Utilize inspections as a tool for further training, testing and review.
Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to client and coordinate preliminary investigations.
Perform account audits and off-hour visits, completing required documentation.
Develop/maintain operational procedures so that valid, site-specific post orders are always available for emergency reference by the security staff.
Instructions and emergency procedures shall be reviewed and updated on an on-going basis, but no less frequently than quarterly.
Manage uniforms, equipment, supplies & vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
Take a proactive role in communicating with the client and meeting their needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.
Ensure complete customer satisfaction.
Meet periodically with customer to review operations and make recommendations for improved security.
Be responsible for assigned account(s) and security personnel seven days a week. Although supervision is in place, all after-hour contacts must be responded to promptly.
Ensure security, life and fire safety standards of operation are achieved to a high standard and maintained.
Monitor maintenance and recordkeeping for all security, life and fire safety components.
Confer with representatives of local government to ensure cooperation and coordination of planned activities.
Establishes personal contact with operational members of local law enforcement, fire department and as applicable emergency response agencies.
Coordinates activities (as they relate to security issues) with the building maintenance and janitorial service supervisors.
Oversee safety and reliability of elevators/escalator units.
Provide a high standard of customer service through professional and courteous inter-action with all customers (external/internal) visitors, contractors and management.
Ensure that all incidents involving the client facility and/or its employees, visitors or contractors are thoroughly investigated and properly documented.
Maintain and provide daily activity reports from each security officer assigned to the customer facilities.
Maintain and provide incident reports, which will be completed and filed for the types of events or occurrences designated by the customer.
Maintain and provide weekly time record of hours worked by all Whelan Security assigned to the facilities.
Administrative Management :
Efficiently interface with Whelan branch and support staff and negotiate realistic deadlines for needed services.
Administer site safety program, workers’ compensation and risk management programs as appropriate to the site and Corporate procedures.
Participate in unemployment hearings when required.
Enforce Whelan Security policies as outlined by the handbooks and executive memos.
Financial Management :
Prepare/manage annual budgets and meet account financial goals including gross profit, overtime, and payroll accuracy. These will be greatly impacted by high employee retention/low turnover.
Assist Branch/Area Manager with rate increases, billing management and accounts receivable.
Assist client in preparing security budget.
Basic Qualifications :
Ability to communicate effectively at a supervisory level both orally and in writing for the purpose of public interaction and report writing.
Ability to perform essential functions of the position with or without reasonable accommodation.
Ability to maintain satisfactory attendance and punctuality standard.
Neat and professional appearance.
Friendly and professional demeanor.
Ability to providing quality customer service.
Ability to supervise the mitigation of typical and crisis situations efficiently and effectively at client site.
Basic Skills :
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Speaking - Talking to others to convey information effectively.
Monitoring - Monitoring/Assessing performance of self, other individuals, or organizations to make improvements or take corrective action.
Writing - Communicating effectively in writing as appropriate for the needs of the audience .
Basic Attributes :
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong; It does not involve solving the problem, only recognizing there is a problem.
Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision - The ability to see details at close range (within a few feet of the observer).
Far Vision - The ability to see details at a distance.
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Experience, Work History, and Education :
3-5 year's supervisory training and/or experience is preferred.
Must be at least 21 years of age or older as required by applicable law or contractual requirements.
Must be able to demonstrate a stable work history with at least one verifiable positive work reference.
Have evidence of obtaining a high school diploma or equivalent (GED).
Must successfully pass an extensive background screening which will include criminal record checks (local, state and federal), drug test, skills assessment test, interviews, and personality profile.
Negative result on pre-employment drug screen.
Must have no criminal convictions as specified under Whelan Security guidelines.
Successful completion of Whelan’s Pre-Employment Assessment of Knowledge (PEAK).
Must be legally authorized to work in the United States.
Whelan Security - 2 years ago
With headquarters in St. Louis, Missouri, Whelan Security is a privately-held, family-owned company providing contract security services...