JOB SCOPE/ SUMMARY:|
- Support the Sales Administration management team in the coordination of projects and initiatives, daily troubleshooting, and general sales assistance across departments to ensure the flow of information is effective.
1. Manage and coordinate cross-departmental projects and initiatives
2. Manage company data in external customer’s databases
3. Coordination of return logistics with internal and external customers
4. Ensure the integrity of customer information maintained in the internal and external database systems
5. Troubleshoot pricing, contract, and material issues, which involves research and problem resolution in collaboration with the External Customer and the Customer Care team
6. Point of contact for all inquiries, queries/ad-hoc reports, sales aids, etc…
7. Monitor CRM communications, tracking communications, FAQ’s and compiling feedback for Executive team.
8. Compile, format, review accuracy on all sales correspondence
Three years related experience and/or training; or equivalent combination of education and experience.
KNOWLEDGE/SKILLS/ABILITIES RECOMMENDED FOR POSITION:
Intermediate to advanced level in Microsoft Word, Excel and Power Point
Detail-oriented and strong organizational skills
Ability to work effectively and communicate cross functionally with multiple departments
Ability to work with accuracy and urgency in a fast-paced environment
Ability to complete research and coordinate tasks
Ability to gather and analyze information skillfully and identify win-win solutions
Ability to provide outstanding verbal and written communication skills, with close attention to detail
Ability to work independently and in groups to complete assignments
Knowledge of general office equipment and maintenance
Ability to effectively present information and respond to questions from groups of managers
Ability to work in a deadline-driven environment
Demonstrate required skills in adapting to new technologies
Behr - 2 years ago
Masco's ideal customer is a home improvement junkie with a thing for cabinets -- and a hand-washing fetish. The company is a leading...